Verified
2/10 Terrible
Jenna
21 May 2024
Liked: Cleanliness
Disliked: Staff & service
Horrible service. Don’t stay here, save your money
The room was clean, spacious, had a patio, large shower/shower head, and was renovated modern. Location is near a lot of restaurant options.
The bed was not very comfortable and there were no bed covers. Just a sheet over the mattress which is not very sanitary. The sheets kept sliding down so we would be sleeping on the actual mattress. I could see previous guests hair left behind. It was really gross.
However, when booking this hotel the location is listed near the port. Read the fine print because the it is not near the port. It is about a 15 minute walk from the port.
We arranged a shuttle through the hotel to bring us to our hotel… Big mistake! Instead the shuttle brought us to their front counter which we didn’t realize was a 15 min walk from where we were staying. They then refused to drive us to our rooms after we paid them for the shuttle service. I explained our bags were heavy and my foot was injured and this is why we paid for a shuttle to our hotel.. so we didn’t have to walk. They didn’t care and told us to walk or pay for our own cab.
Lastly the photos are deceiving. We thought we were paying extra to stay in a nice hotel but it was really just a room in a sketchy alley and apartment.
Would not recommend staying here.
Jenna
Stayed 2 nights in May 2024
