2/10 Terrible
Stephanie
Travelled with group
24 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We should have left without staying. The property looks nothing like the website photos, which are clearly stock photos and not actual. The property was dirty and broken, there were traffic cones blocking the whole driving lane, the parking stalls barely fit vehicles, and there was trash everywhere. The woman running the desk needs to be given another job. Not only does she not have customer service skills, she can't use a computer, was on her phone the entire time, and is SUPER SLOW at everything. It took her over 20 minutes to help each of the two women in line ahead of me at check in. The woman in front of me was being moved to another room because hers was a giant cloud of smoke from the previous occupant. It took forever to get her into a new room. We should have just left then. Another guest waiting to check in after us left because it was taking so long. We finally check in and get room keys, and head to room 207. Much to our surprise as well as the couple IN room 207, that room was already occupied. We went back to the office, where we waited in line another 10 minutes for her to finish checking in a man, before being sent off to room 122. What to say about the room...stained, beaten up, broken. The towel rack was rusted and falling down, the bathroom was gross, there weren't enough towels for two people, the beds had two sheets and no blankets, and the noise from the hotel was LOUD ALL NIGHT. There is not a thing about this property worth money to stay at.
Stephanie
Stayed 1 night in Mar 2024