New Buckenham Holidays

I don't even know where to start. At the very beginning we could not do online check-in because of some issues on their side. Nobody replied to my messages and I had to call someone, just to be told that they don't see my booking. They did find it after all and I managed to check in. The room was with air con which is a huge bonus, but as soon as you turn it off it makes a weird noise and it continued all night until I turned it back on. The room was tiny, smelly and with one small window on the ceiling. Everything outdated or half broken. I believe the hotel is mostly used as a council hotel for homeless people or refugees, the smell of food was everywhere. The area is scary with lots of drunk people, drug addicts and god knows who else. I didn't feel safe there even during the day. We had to pay £10 a night for our car to be parked in 'secure parking', and we were given the key and asked to open the metal barrier ourselves when leaving/entering the parking. So if you want to go on holiday to Great Yarmouth, just don't. And if you have to go there anyway, find some better place where to stay. This hotel definitely is not worth £80 a night

My wife and myself would like to take this opportunity to say thank you to all the staff who were very polite courteous and couldn’t do enough for us they are a credit to the hotel the chef was amazing from breakfast to dinner apart from having an issue climbing stairs to 3rd floor the stay was still excellent

The room must be clean every 2 nights. Staff should be stayed all the time.

Our room was great and the staff were very helpful, breakfast was good and Maggie, our attendant, was brilliant. The hotel just seems a little tired but the amenities and meals were very good as was the sea view.