New Haven Hotels

"Very disappointing stay The room was extremely outdated and not properly maintained. The microwave and refrigerator were both broken, which was very inconvenient. The floor was damaged. The bathroom was in terrible condition — the bathtub was dirty, and there were hairs stuck on the shower walls. What bothered me the most was that the online photos do not match the actual condition of the room at all. The pictures are very misleading. Yes, the price was cheap, but if the real condition had been shown honestly, I would never have booked this hotel. It honestly feels like this property hasn’t been inspected or updated in decades. Very poor experience overall."

"Everything "

"Our TV didn’t work because the last people in our room took the HDMI cable. Even though we knew how to fix it they never got us a new cable. There was one particular front desk receptionist in the evening, her name was Juanita I think? She was extremely rude. She always had an attitude or acted “put out” if you needed to talk to her. At one point I went downstairs to ask her about the Amazon package I know had been delivered and she gave me an attitude, waved her arms around and said there’s nothing here the girl before me must’ve taken it. She didnt even look for it. The next day the manager walked in the back area and came back with the box. But please don’t think that all the staff is bad because everyone else was wonderful. At one point, our key cards stopped working. We went downstairs to ask about it. The girl with the attitude was there and re-swiped our cards. Another girl that was working the front desk and had just finished work offered to come up and make sure we could get in our room. I stayed downstairs in case the cards didn’t work. I was around the corner waiting & attitude girl started talking, smack about the other girl, and my son and I to the customers that were standing in the lobby. The other young lady helped us get in. I can’t remember her name, but she was very sweet and so is Stacie & the manager was nice. Unfortunately, I have 1 more complaint and that was the beds. I’ve never slept on a more uncomfortable bed in my entire life!"

"Everything was clean, well maintained, and quite satisfactory. Parking was very easy and convenient."

"Staff was great, overall building was excellent.. our shower was super difficult to get the temperature right and some garbage was missed under the bed but overall a great experience and issues were quickly fixed "

"Breakfast was ready just do go as soon as they start. Everything may not be out yet. Room was clean."

"Good for the price"

"Room was clean enough, shower door needs maintenance, in room coffee was awful, but lobby coffee was pretty good. Room temperature was hard to get right."

"If you want a microwave you need to request it "