Leonard Hotels

"Our TV didn’t work because the last people in our room took the HDMI cable. Even though we knew how to fix it they never got us a new cable. There was one particular front desk receptionist in the evening, her name was Juanita I think? She was extremely rude. She always had an attitude or acted “put out” if you needed to talk to her. At one point I went downstairs to ask her about the Amazon package I know had been delivered and she gave me an attitude, waved her arms around and said there’s nothing here the girl before me must’ve taken it. She didnt even look for it. The next day the manager walked in the back area and came back with the box. But please don’t think that all the staff is bad because everyone else was wonderful. At one point, our key cards stopped working. We went downstairs to ask about it. The girl with the attitude was there and re-swiped our cards. Another girl that was working the front desk and had just finished work offered to come up and make sure we could get in our room. I stayed downstairs in case the cards didn’t work. I was around the corner waiting & attitude girl started talking, smack about the other girl, and my son and I to the customers that were standing in the lobby. The other young lady helped us get in. I can’t remember her name, but she was very sweet and so is Stacie & the manager was nice. Unfortunately, I have 1 more complaint and that was the beds. I’ve never slept on a more uncomfortable bed in my entire life!"

"Love staying here…great staff and facilities! On site restaurant Zelmans is awesome Close to Cranbrook academy of art!!!"

"We only had a muffin, coffee, and juice. It was pretty standard. The comforter on the bed had seen better days and it was lumpy where the filling had shifted and lumped together. There were two big piles of dirty sheets and towels on the floor in the hallway when we got there in the late afternoon and they were still there the next morning. The refrigerator dint work. Staff was very friendly."

"Staff was great, overall building was excellent.. our shower was super difficult to get the temperature right and some garbage was missed under the bed but overall a great experience and issues were quickly fixed "

"Bad service. "

"Breakfast was ready just do go as soon as they start. Everything may not be out yet. Room was clean."

"Room was clean enough, shower door needs maintenance, in room coffee was awful, but lobby coffee was pretty good. Room temperature was hard to get right."

"If you want a microwave you need to request it "

"Fresh stuff for breakfast but the pancake maker was terrible."