New Malden Holidays

Very clean. Very modern 24/7 accessibility. Room key as a phone app was an amazing idea.

I didn’t have a great stay I ticked the good star. The thing about the Berkeley is it should be re-named as it bares no resemblance to the original Berkeley Hotel we first stayed in 30 years ago .It has gone through some great changes over the years the Blue bar and Collins room designed by David Collins and didn’t Sir Richard Roger’s design the entrance . Now you have the Collins room area that has nothing to do with the hotel and a strange mash up between the new Emory hotel owned by the May

Staff anticipated our every need. Beautiful hotel. Nice bar. Great location

The staff, the rooms are all first class! The spa is amazing. Very clean

The room was clean, bedding, etc. The floors were aweful squeaky, so we could hear when the folks in the room above us moved around, so between the night owls above us, and our own night visits to the rest room..it wasn't a restful sleep. It's an old historic building and beautiful, but definitely needs tlc in the rooms, and most definitely the floors. The building is unmanned which we did not realize until check in for those who prefer on prem staffing.The hot breakfast was good, but pricey for the serving size provided. Breakfast is served between 8-9:30 as an fyi.The breakfast staff member was amazing and friendly!