New Malden Holidays

It was clean, great location near Hyde park . No coffee maker unfortunately, it was hot at nights , the heater wasn’t very well controlled. Also there was no water for drinking in rooms . Overall very good .

Top quality hotel. Modern, clean, comfortable and well maintained rooms and public spaces. Excellent choice and quality of breakfast food. Quiet location. Close to the river front - Westminster, Taft Britain right next door.

This is a beautiful hotel close to Earls Court tube making it easy to get around London. The decor is beautiful and would consider staying again in the summer as the garden is lovely. We were welcomed warmly on arrival and were delighted to receive a room upgrade snd be able to check in even though we were 4 hours before usual check in time. The room was lovely. Unfortunately we found the bed too hard for us which impacted our nights sleep but I don’t blame the hotel (everyone is different ☺️). There was some confusion about bar opening times - we were originally told it was 7-10:30pm but we later discovered it’s open all afternoon and one evening when we got back after 10:30, the bar staff kindly served us. The two bar guys were very friendly and very knowledgeable- we enjoyed their advice on Tequila. My only real area of criticism was the breakfast and the lady manager at breakfast. My first day I asked for sourdough toast and poached egg and despite the restaurant being very quiet, if was cold when it arrived. Also I ordered a flat white which I had to chase and it wasn’t brought until after I’d eaten my breakfast. Mostly though, we found the restaurant manager to be very rude. She never smiled (apart from when joking with the chef and other staff) and my husband spoke to her the second day to ask for some toast on the pass which hadn’t been delivered with his breakfast, and she looked at him and promptly turned away to greet some new guests in to the restaurant.

Staff anticipated our every need. Beautiful hotel. Nice bar. Great location

Lovely hotel with friendly staff, very comfy bed, beautifully decorated, spotlessly clean. Continental breakfast is good. All in all a great stay.