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Reviews of Grey Goose Game Lodge

3 out of 5
Grey Goose Game Lodge
Grey Goose Game Lodge, 1 Memel Road, Newcastle, KwaZulu-Natal

Reviews

8.4

Very good

Rating 10 - Excellent. 6 out of 13 reviews" "
Rating 8 - Good. 4 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant location
We enjoyed our stay but they got our booking wrong and there was a double bed instead of 2 x singles, they then moved us to another room advising that it had 2 x single beds only for this room to also have a double bed. Overall, a pleasant and peaceful location but front desk receptionist needs some training on what the different rooms contain.
Stayed 1 night in Jan 2024
Response from Marketing on 5 Feb 2024
Good day Mr Simon,Thank you kindly for your review. We do sincerely apologise for the error that was made by our front desk. We have checked with them, and they acknowledged that they had unfortunately placed you in the incorrect room. Please accept our sincerest apologies for this.We do hope that you will return to our Lodge again in the near future, in order for us to provide you with our usual high service levels. Thank you kindly!Kind regards,Marketing Manager

8/10 Good

Michael, New York

Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Business traveller
Liked: Property conditions & facilities, room comfort
Great Experience
Check in was smooth. When i discovered that I was given a smoking room, they quickly changed my room to a non smoking room. I am at the included breakfast as I write this, wow what a spread! Incredible selection and excellent quality as well as 5 star service.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Priority of guests led to poor services
It was just one of their busiest times and they were hosting a wedding. So the priority of the service was specifically for the wedding guests. No pre- check in confirmations or follow-ups and information sharing were done, we had to call in order to get their attension. We couldn't get food ordered for the first night, the response on whatsapp took more than 90 minutes and we were given a short notice of the time at which the kitchen closes. When we placed the order, no response was received until it was too late to get food. Bedding was not changed, guess locations differ with linen change policy. But we managed to get the food ordered and delivered on the second night.
Stayed 2 nights in Mar 2022

10/10 Excellent

Reynard

Stayed 1 night in Mar 2022

10/10 Excellent

Nozipho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miss
It was amazing and beautiful
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were entirely happy with the hotel and our experience there. Standard of cleanliness was high.
Stayed 2 nights in Nov 2020

6/10 Okay

farzana

Liked: Cleanliness, room comfort
Lovely mountain view
Nice facilities. Lovely view Room was clean, just needs more air freshner. Breakfast was ok. Not buffet
Stayed 1 night in Nov 2020

4/10 Poor

Warren

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don't stay here
The setting is beautiful but the bathroom was disgusting. The ceiling and walls had black mould on them, the shower tiles near the floor were thick with dirt and the shower rose was broken. The beds are not very comfortable.
Stayed 1 night in Sep 2020

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME!! Incredible value!
Highly recommend this facility.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Johan, Cape Town

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything quite nice. Unfortunately the cold showers were extremely disappointing.
Stayed 1 night in Oct 2019
Response from Shrimira Alam on 12 Oct 2019
Good evening Mr Johan. Thank you for your review. We do sincerely apologise for that. We gurantee to make your next stay with us more enjoyable.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country Life
First time I had stayed there. Staff went out of their way to make sure I was comfortable and all my needs met. Great place.
Stayed 1 night in Aug 2019
Response from Tanja on 20 Sept 2019
Thank you very much for your review, we are pleased that you enjoyed your stay and hope to see you soon! Have a stunning day.