Newmarket Hotel Guide - Hotels with WiFi in Newmarket, England

"The bathroom flooded as shower was blocked missed breakfast! Not been compensated. Only been given points not money for the additional breakfast I had to buy! "

"For a 4 star hotel the property needs some TLC, food standard is an issue hopefully the manager is dealing to it after we reported some issues, not quite good value for money"

"Lovely hotel staff very accommodating "

"Nice friendly staff good breakfast"

"Staff were okay. No enthusiasm or whatsoever and just literally gave us the welcome paper and that's it. Restaurant staff were slightly better as they were a bit more welcoming and helpful. Breakfast was basic and dry. We wanted to swim and use the pool with our baby but weren't allowed as they told us that there's only a time allowed for babies, however this wasn't explained to us upon checking in and a bit of consideration and 'hospitality' could go a long way as we requested that even a quick lounge would really be appreciated but nothing. Again, dry communication. "

"Clean efficient friendly and superb breakfast , courtesy bus not courtesy at 4 quid but no knock on the hotlel"

"We stayed here over a bank holiday weekend for Spa break. We were disappointed with immediately after arrival on the day, were shown the leisure/spa facilities of the hotel, which we thought was the spa in the pics, we were not advised otherwise. Spoiler alert, the actual spa isn’t in the same premises, the one on the premises is pretty much like a local leisure centre with tired facilities. We only found the next day that we had to leave the premises to go to the actual spa after my husband took his laptop to the reception showed pics of the spa from here said, it doesn’t look like this here, that’s when they decided to say oh you wanted to go here, that’s over there (pointing at another building across the street) to cut a long story short we wasted our first day wondering where the hell is the spa. The only redeeming element was the bar downstairs specifically Joshua & Paul, they really made us feel very welcome and looked after us throughout the evening. Also the next we finally went to the spa across the street and it was absolutely fantastic, the spa team even gave us a little present to say sorry for the confusion."

"Very clean and modern hotel! Would highly recommend"

"A thoroughly enjoyable stay. As always, the staff were smashing."