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Rating 10 - Excellent. 1848 out of 3878 reviews" "
10 - Excellent
1,848
Rating 8 - Good. 1004 out of 3878 reviews" "
8 - Good
1,004
Rating 6 - Okay. 489 out of 3878 reviews" "
6 - Okay
489
Rating 4 - Poor. 264 out of 3878 reviews" "
4 - Poor
264
Rating 2 - Terrible. 273 out of 3878 reviews" "
2 - Terrible
273
8.4/10
Cleanliness
8.4/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
2/10 Terrible
ahsan
Travelled with family, Travelled with family and small children, Travelled with group
it was worst experience of my life
hotel was really dirty
room cleaning service was really bad
even administration admitted it and changed room for us
it was presidential suit and carpet sofas walls were really dirty
elevators were making craking sounds
food from restaurant of hotel was having hair in it.
lobby out side of room was really dirty and messy.
bath room floor was having marks and sink in kitchen and bathroom was taking really long time to drain water.
this hotel needs a major upgrade.
Dear Ray, Thank you for taking the time to review your recent stay. We are delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. Thank you for choosing Niagara Falls Marriott on the Falls. We look forward to your next visit.ZachGuest Services
Dear Cody, Thank you for choosing Niagara Falls Marriott on the Falls. We enjoyed reading your review! Our associates are dedicated to going the extra mile, and we are pleased they helped make your stay exceptional. Thank you for allowing us to be of service; we hope to have the pleasure of doing so again whenever you return to the area. On your next visit, be sure to try our mouthwatering meals and impressive views at the Milestones on the Falls, our on-site restaurant open for lunch and dinner. ZachGuest Services
Dear Michel, Thank you for staying at Niagara Falls Marriott on the Falls. We enjoyed your kind comments about your recent experience. Thank you for sharing your review with fellow travelers and your excitement about returning. We look forward to seeing you again soon.ZachGuest Services
8/10 Good
Jason
21 May 2024
Liked: Cleanliness, staff & service
Be careful, when they say room with a view, they mean the parking lot not the falls!
Jason
Stayed 2 nights in May 2024
Response from Guest Services on 22 May 2024
Dear Jason, Thank you for choosing Niagara Falls Marriott on the Falls. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay overall. However, we noted your disappointment with the room and will share your comments with our team appropriately. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.ZachGuest Services
Dear Satesh, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.ZachGuest Services
Dear Cynthia, Thank you for choosing us for your recent stay. We are pleased that you enjoyed your stay overall. We are grateful for each of your comments, including those about the parking, as we continually strive to improve our guest experience. Thank you for staying at Niagara Falls Marriott on the Falls and posting a review. We look forward to accommodating you again whenever your travels bring you to the city. ZachGuest Services
This is a very nice location. GREAT views of the falls. We liked that it was on the WEGO route but on the far edge of the most commercial parts of the area. It was beautiful, clean and quiet here. Great choice for us.
Geannette
Stayed 2 nights in May 2024
Response from Guest Services on 21 May 2024
Dear Geannette, Thank you for the excellent review of your recent stay at the Niagara Falls Marriott on the Falls! We are pleased you found our location to be perfect for your plans. We are just minutes from enticing destinations, including Scotiabank Convention Centre, Niagara Fallsview Casino Resort, and Niagara SkyWheel. Thank you for also highlighting the fresh and pleasant accommodations with excellent views. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.ZachGuest Services
8/10 Good
Michelle
20 May 2024
Liked: Cleanliness, staff & service
Michelle
Stayed 1 night in May 2024
Response from Guest Services on 22 May 2024
Dear Michelle, Thank you for being our guest at Niagara Falls Marriott on the Falls. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.ZachGuest Services
Dear Muhammad, Thank you for choosing Niagara Falls Marriott on the Falls. We enjoyed reading your review and are glad you liked the breathtaking views of the falls. Our associates are dedicated to going the extra mile, and we are pleased they helped make your stay exceptional. Thank you for allowing us to be of service; we hope to have the pleasure of doing so again whenever you return to the area. On your next visit, be sure to try our mouthwatering meals and impressive views at the Milestones on the Falls, our on-site restaurant open for lunch and dinner. ZachGuest Services
The view is just spectacular. This hotel is right in front of Horseshoe falls, away from all the craziness of the main street down by the other end of the falls. Could be a bit of a walk at times (1.25 miles) but there are still plenty of restaurants and things to do nearby. Really quiet and we enjoyed coming back to our room after super busy days to relax and unwind. Breakfast was really yummy- perfect start to the day. Hotel staff were wonderful.
Kendall
Stayed 3 nights in May 2024
Response from Guest Services on 21 May 2024
Dear Kendall, Thank you for your fabulous review and for letting us know that your stay at Niagara Falls Marriott on the Falls was exceptional. Our breathtaking views of the falls are truly spectacular, and we love that this helped make your stay so memorable. Thank you for highlighting our friendly staff and breakfast offerings and that you found our location perfect for your needs. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.ZachGuest Services
4/10 Poor
venicio n
20 May 2024
Disliked: Cleanliness, staff & service
Crappy front office service
venicio n
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Dear Venicio, Thank you for the review and for choosing our hotel. We are disappointed knowing you had difficulties during your stay, and we apologize that our front desk staff was not responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are disappointed that we did not meet these expectations. We will address your comments with our team to ensure they are not repeated. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.ZachGuest Services
Property is good .. photos on website are a little misleading. (the photo of the pool on the roof)
Leah
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Dear Leah, Thank you for taking the time to review your stay at Niagara Falls Marriott on the Falls. We are glad you had a pleasant stay overall and that you liked our accommodations. However, we regret your disappointment with the pool. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with our websites for property. We appreciate you bringing this to our attention and for your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our area.ZachGuest Services
Dear Dhritiman, It is wonderful to hear how much you enjoyed your stay at Niagara Falls Marriott on the Falls. We're particularly pleased that you enjoyed your recent experience. We have noted your feedback about the water bottles and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!ZachGuest Services
10/10 Excellent
Serge
Travelled with family
18 May 2024
All is well. Keep it up.
Serge
Stayed 2 nights in May 2024
Response from Guest Services on 19 May 2024
Dear Serge, We appreciate you taking the time to leave your outstanding rating regarding your recent visit to the Niagara Falls Marriott on the Falls. Your feedback is essential to us! It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to serve you again in the future. ZachGuest Services
Dear Tony, What an honor to have the title of the best hotel you have stayed in! We are thrilled to read that you felt so at home with us and that our great location was perfect for visiting the falls. Thank you for allowing us to host your recent visit to the city. On behalf of all of us at Niagara Falls Marriott on the Falls, we look forward to you joining us again soon.ZachGuest Services
Dear Jason, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Niagara Falls Marriott on the Falls; we hope to see you again soon. ZachGuest Services
10/10 Excellent
Dianelys
16 May 2024
Dianelys
Stayed 3 nights in Mar 2024
Response from Guest Services on 18 May 2024
Dear Dianelys, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We hope you will make Niagara Falls Marriott on the Falls your home away from home whenever your travels bring you to our area.ZachGuest Services
Alex in the customer service desk was fantastic. He remembered your name every time. The bar service was however very slow. We ended up leaving the bar
Carole
Stayed 1 night in May 2024
Response from Guest Services on 17 May 2024
Dear Carole, Thank you for selecting Niagara Falls Marriott on the Falls for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are very fortunate to have such thoughtful and exceptional team members as Alex; we'll be sure to share your kind words with him. We have also noted the issues you had at the bar, and we will address them with our food and beverage team to ensure they are not repeated. It was a pleasure hosting you, and we hope to see you again wherever you are in the city.ZachGuest Services
10/10 Excellent
Brent
Travelled with family
15 May 2024
Great view of niagara falls. Big room. Pay for the view.
Brent
Stayed 3 nights in May 2024
Response from Guest Services on 16 May 2024
Dear Brent, Thank you for the positive review of Niagara Falls Marriott on the Falls. We are glad you were impressed with our spacious accommodations and the amazing views of the falls. It was a pleasure welcoming you, and we look forward to your future visit. Zach Guest Services
Dear Rama, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Niagara Falls Marriott on the Falls, we invite you to come back and stay with us again whenever you are in the area. Zach Guest Services
Dear Jan, Thank you for sharing your rating. We strive to offer quality experiences to our guests; therefore, we are disappointed that we did not meet these expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Zach,Guest Services
Dear Geoffrey, Thank you for choosing to stay with us and for taking the time to post a nice rating. We are happy that you had a great visit overall, and we hope you will make Niagara Falls Marriott on the Falls your home away from home whenever your travels bring you to our city.Zach,Guest Services
Dear Shumin, It was a pleasure receiving your fantastic rating for Niagara Falls Marriott on the Falls. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.ZachGuest Services
Dear Vanessa, Thank you for the positive rating of Niagara Falls Marriott on the Falls. We are glad you enjoyed your stay with us, and we hope to see you soon.Zach,Guest Services
The view was incredible. Irritated to pay $39 to self park all else went well
Lisa
Stayed 2 nights in May 2024
Response from Guest Services on 9 May 2024
Dear Lisa, Thank you for taking the time to post your online review. We appreciate your perfect rating and are glad you enjoyed the amazing views of the falls. That said, we regret your disappointment with the parking costs. Please know our fees are competitively priced and posted on our website so guests can have this information before booking with us. It was a pleasure having you, and we look forward to your next stay at Niagara Falls Marriott on the Falls. Zach Guest Services
Such great hospitality at this location, staff were amazing and the rooms were clean. We had a minor inconvenience and the staff were extremely accommodating. The inconvenience was out of their control it had nothing to do with the hotel but rather some of the guests. Always love coming to the Marriott the standard of quality and service is always amazing. They made our weekend!
Caroline
Stayed 1 night in May 2024
Response from Guest Services on 7 May 2024
Dear Caroline, Thank you for selecting Niagara Falls Marriott on the Falls. Our associates are dedicated to going the extra mile, and we are pleased they helped make your stay exceptional. We will share your kind praises with our entire team. We are also happy you enjoyed our clean accommodations and convenient location. Thank you once more for allowing us to be of service, and we look forward to having the pleasure of doing so again whenever you return to the area. Zach Guest Services
Dear Brendan, Thank you for choosing Niagara Falls Marriott on the Falls. It is wonderful to read that we exceeded all of your expectations and that you especially enjoyed the amazing views of the falls. We loved having you as our guest and look forward to having the opportunity to welcome you back on a future visit. Zach Guest Services
I didn’t like you have to pay for parking. Everything about the hotel was great!
Barbara
Response from Guest Services on 6 May 2024
Dear Barbara, Thank you for taking the time to provide feedback about your stay at Niagara Falls Marriott on the Falls. We appreciate your perfect rating and are glad you loved our well-kept property. That said, we regret you were disappointed with our parking cost. Please know our fees are competitively priced and posted on our website so guests can have this information before booking with us. It was a pleasure having you, and we look forward to your next stay. Zach Guest Services
Dear Jiale, Thank you for the review of Niagara Falls Marriott on the Falls. Our breathtaking views of the falls are truly spectacular, and we love that this helped make your stay memorable. It was a pleasure hosting you, and we look forward to doing so again on your next visit to the area. Zach Guest Services
6/10 Okay
Tom
Travelled with partner
5 May 2024
Liked: Cleanliness
Property a bit dated. Paid for parking on premise and there were no more spots and was told to park in lot across street off premises.
Tom
Stayed 2 nights in May 2024
Response from Guest Services on 7 May 2024
Dear Tom, Thank you for sharing your experience. We are sorry you had difficulty finding a parking space and for the frustrating experience. We appreciate your patience, and please know for future stays, our front desk is always happy to assist you with matters like this. We also regret you felt our property needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. We hope to have the pleasure of welcoming you back on a future visit to the area. Zach Guest Services
10/10 Excellent
Gursajan
Business traveller, Travelled with group
5 May 2024
Liked: Amenities
Fantastic
Gursajan
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
Dear Gursajan, Thank you for being our guest at Niagara Falls Marriott on the Falls. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Zach Guest Services
Dear Kamani, We are happy you chose Niagara Falls Marriott on the Falls for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Zach Guest Services
Dear David, Thank you for choosing Niagara Falls Marriott on the Falls and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. We hope to have the pleasure of doing so again in the future.ZachGuest Services
10/10 Excellent
Richard, Sault Ste. Marie
3 May 2024
Richard
Stayed 1 night in May 2024
Response from Guest Services on 4 May 2024
Dear Richard, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Niagara Falls Marriott on the Falls; we hope to see you again soon. ZachGuest Services
Dear Lakhwinder, Thank you for letting us know your visit to Niagara Falls Marriott on the Falls was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Zach Guest Services
Dear Dawei, We are delighted you had an outstanding stay at Niagara Falls Marriott on the Falls and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Zach Guest Services
8/10 Good
Joana
29 Apr 2024
Joana
Stayed 1 night in Apr 2024
Response from Guest Services on 20 May 2024
Dear Joana, Thank you for choosing Niagara Falls Marriott on the Falls. We are glad that we met your expectations during your visit to the city; it was a pleasure having you as our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.ZachGuest Services
Dear Steven, Thank you for your outstanding rating. We are glad we could exceed all of your expectations and that you loved your stay at our hotel. We appreciate you taking the time to let fellow travelers know about your experience and look forward to many more visits to Niagara Falls Marriott on the Falls. Zach Guest Services
Dear Thirunavalooran, Thank you for sharing the nice rating about your experience at Niagara Falls Marriott on the Falls. We are happy to see your stay was pleasant and look forward to having the pleasure of hosting you again soon. Zach Guest Services
This property is in the back, away from Niagra Falls. There are 2 Marriotts. The other one is better clener and closer to falls with better view
Saleem
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on 27 Apr 2024
Dear Saleem, Thank you for choosing us and sharing your experience. We appreciate you bringing these issues to our attention, and we sincerely apologize. We hope you will give us another opportunity to regain your trust the next time you are in the area.Zach,Guest Services
Our room was on the 31st floor with floor to ceiling windows and an amazing view of the falls. We only stayed one night. You have to pay for parking but we were able to leave our car in the lot all day.
Jean
Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Dear Jean, Thank you for the review of Niagara Falls Marriott on the Falls. Our breathtaking views of the falls are truly spectacular, and we love that this helped make your stay memorable. We are also happy you loved our comfortable guest rooms. It was a pleasure hosting you, and we look forward to doing so again on your next visit to the area.Zach Guest Services
6/10 Okay
Laura
25 Apr 2024
Liked: Staff & service
Parking was inconvenient.
Laura
Stayed 4 nights in Apr 2024
Response from Guest Services on 26 Apr 2024
Dear Laura, Thank you for sharing your experience. We apologize for the parking concerns you had and for the frustration this caused you. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. We hope to have another opportunity to host you again soon. Zach Guest Services
Dear Janely, Thank you for taking the time to post a review. While we appreciate your perfect rating, we regret the difficulty you experienced in finding a parking space. We value your remarks and will share them appropriately. It was a pleasure serving you at Niagara Falls Marriott on the Falls, and we look forward to your return. Zach Guest Services
Dear Amanda, Thank you for the review of Niagara Falls Marriott on the Falls. Our breathtaking views of the falls are truly spectacular, and we love that this helped to make your stay even more memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the area. Zach Guest Services
6/10 Okay
Kevin
Travelled with partner
22 Apr 2024
Liked: Cleanliness
The property can boast a good view but thats it.
Elevators are slow.
Milestones tables need to be replaced. They appear sticky and dirty even after being wiped down.
Room is weathered. Bathroom door would not stay closed, Couch appears to have been there since the property opened.
For the price I would not recommend this property
Kevin
Stayed 2 nights in Apr 2024
Response from Guest Services on 24 Apr 2024
Dear Kevin, Thank you for your recent stay at our property. We apologize for the difficulties you had with the elevator. We appreciate your valuable feedback and will address this properly. Additionally, we value your comments regarding our amenities and will share these notes with the appropriate individuals for the future modernization of our hotel. We hope to have the opportunity to welcome you back in the future for an improved experience. Zach Guest Services
Excellent views of the falls, clean rooms, and a wonderfully helpful and friendly staff made for a very pleasant stay.
William
Stayed 1 night in Apr 2024
Response from Guest Services on 23 Apr 2024
Dear William, Thank you for posting a review of your visit to Niagara Falls Marriott on the Falls. We are glad our associates helped to elevate your time with us and that you loved our clean accommodations and the energizing views of the falls. We will share your compliments with everyone. Thank you again, and we look forward to having you stay with us soon. Zach Guest Services
6/10 Okay
Nathan
22 Apr 2024
Nathan
Stayed 2 nights in Apr 2024
Response from Guest Services on 13 May 2024
Dear Nathan, Thank you for your rating. We want every guest to have an exceptional experience, so we are sorry if we fell short in some aspects. We hope to have another chance to deliver the excellent hospitality for which we are known. Zach Guest Services
Dear Bonnie, We are delighted you had a refreshing and fulfilling stay at Niagara Falls Marriott on the Falls. It is always wonderful to see our guests' comments about how the incredible views elevated their visit. Thank you for the review, and we look forward to hosting you again soon. Zach Guest Services