"The room was very clean and spacious. We tried booking the spa the first thing in the morning because you cannot book it from the reception, we had to go downstairs to the spa in the morning just to find out the only spot they had was when we had other plans at 16:30 which ruined the whole day for us because it was my partner’s birthday and I wanted to surprise him. When we got there in the afternoon we were not even told that one sauna wasn’t working, and the other one was booked for a private session for somebody else, we could only use the hammam. The water inside the pool was too cold to swim in so we had to spend an hour just staying in the jacuzzi crowded with other people. I don’t think we got what we paid for."