Nishiwaki Hotels

"I was deliberately early as I wanted to see the castle on my arrival day. The staff happily stored my luggage until I returned and was able to check in. A nice touch would have been for my luggage to have forwarded to my room as they knew I had arrived. "

"Overall, the property was clean and well maintained, though the hallways felt a bit dated. The stay itself was comfortable, but communication could have been improved. I had clearly requested a half board plan with both dinner and breakfast, but only dinner was booked. While they did confirm dinner in their message, I wish the breakfast portion had been addressed more clearly to avoid any confusion. It may have been a language barrier, but better clarification would have helped."

"The laundry was nice and cheap! The staff was amazing! The room was a good size. They also have robes, and skin care samples. Would recommend "

"Great hotel. Great location. Lovely staff. "

"Good"

"It was very nice."

"We spent great time, people are very nice and helpful."

"The hotel's hardware is perfect. We loved our room (特別室離れ庭＆露天風呂付「考槃居」), which cost HK$44,400 (US$5,612) for two nights. The room and bedding were incredibly comfortable, and standard yukatas were provided, though we were surprised by the lack of pajamas. We thoroughly enjoyed the separate bathhouse featuring an outdoor onsen and indoor hinoki bath. However, the bedroom suffered from foot traffic noise. The English-speaking staff tried her best, but lacked the genuine sincerity typical of luxury ryokans. Overall, service felt sloppy considering the hotel's caliber and premium price. We truly wished for service that was more considerate, attentive, and delivered from the heart. Upon arrival, we were informed meals would be served in the main restaurant rather than our room. Disappointingly, we ate dinner alongside three other tables. In our experience, high-end ryokans always offer in-room dining or private restaurant rooms. Guests paying this premium expect privacy and exclusivity, which felt overlooked here. Wanting to utilize our room's generous space, we requested in-room breakfast instead. Fortunately, they accommodated this. Our second dinner remained in the restaurant, but thankfully in a private room. The food was mediocre; the Kobe beef tasted like average wagyu. None of the seasonal dishes possessed the refinement expected at this price point. Overall, we simply wanted a much better dining experience to match the stunning property and the premium we paid."

"Nice staffs"