Kobe Hotel Guide. Hotels in Iwaoka, Kobe, Japan

"Excellent rapport qualité prix. Très bien situé. Bon buffet pour le déjeuner."

"I have stayed at this hotel brand multiple times in Japan, and everything was fine until this parking guy. He was the rudest person I have ever met here. He kept a straight face the whole time and barked orders like an ICE agent: “Hey! Get the luggage out! Hey!! You need to drive your car in the garage yourself! Now!” This man lacks the most basic respect for guests. The stay itself would have been a 4.5 star rating without him. Avoid if you value polite service."

"Great hotel. Since I figured beds are tiny I booked a room with 3 beds so we all (my toddler also) can sleep great without having to squeeze into each other like in Kyoto. Clean and easy to get to from the Sannomiya train station. We took a nice walking stroll through surroundings and it's within walking distance to a lot of shops and restaurants! Staff was helpful when I had questions and the room was clean."

"This was the worst hotel stay I have ever experienced in Japan. 1. The hotel struggled to find my reservation and made the check-in process far more difficult than necessary. 2. I was charged an additional 5% credit card fee because of a clerical error by hotel staff (which management refused to correct.) 3. When I requested a taxi to the airport, the hotel staff booked a ride for me through their preferred taxi service; upon arrival at the airport, I was charged a "gaijin tax" by the driver and paid nearly double the Kobe city taxi rate for my fare. 4. At checkout, I handed the hotel staff a stamped postcard to mail out for me and they flat out refused it, instructing me to "go to the post office." 5. There was a lot of anti-foreigner policing by staff near the lobby area, where I was bizarrely followed by an employee and subsequently asked to leave the lounge area (even though domestic guests were allowed to stay.) ... Overall, this hotel stay was terrible. Everything comes down to the awful, impassionate, and intolerant staff, who made me feel unwelcomed as a guest (and used as a customer.) If you have the choice, stay elsewhere in Kobe and save yourself a horrible customer service experience."

"The staff were incredibly helpful and accommodating. From booking me a taxi to offering complimentary drinks, the front desk team personified great service throughout my stay. "

"Enough buffet food for breakfast. Very handy for transportation. Lot of places to eat."

"Clean room and comfortable bed"

"Stellar overall experience "

"The room was small but clean, the is always nice, and the AC did it's job."