"Our experience overall was good! The resort is new and very beautiful. The staff could have been friendlier, upon arrival the communication is limited, we had to ask about daily activities. It wasn’t until I went back to front desk that they guided me to their app. The food choices were good for an all inclusive resort. Their kids club facility is amazing, however we found they often do not stick to kids activities schedule and you don’t find out it’s postponed or canceled until you show up. We also found that the staff running the kids club can be a bit rude or cold. We didn’t drop off our daughter but when we would stay they seemed bothered by us. Lastly the beach was disappointing, very rocky, was not suitable for our 4 year old to enjoy. We spent most of our time at the pools."
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