Shangri-La Hotels and Resorts hotels in North New Territories, New Territories

"When we checked in the reception staff were polite but not too welcoming. Nothing was explained such as wi-fi, or the nearest MRT station, or that the address is on the access key holder, or the options to get to the airport. Little things that can make a huge difference to a guest's stay. On the other hand the housekeeping staff were friendly and courteous, regardless of the lack of a common language between us. I returned to reception later on to ask if there was any milk for the room and I received a stare, followed by a single "No". The bathroom wall facing the bed has a timber-like veneer which was covered in hand and finger prints. The tv turned on, but did not have any channel reception. This was promptly fixed once we called reception, and 2 attempts to explain it to the housekeeping staff. Bedding was clean. The young man that assisted us with storing our luggage after we checked out was friendly and polite. It's a good location being a stroll to Nathan Road, Temple Street, Jordan Road MRT station, Kowloon Park, Canton Road with the Royal Pacific Hotel and a couple of malls, and about a 15-20 minute stroll to Victoria Harbour/Star Ferry/Avenue of Stars."

"So convenient, beautiful and so clean hotel"

"Room appeared clean but had lots of allergens "

"I would stay again. Shops, bus line, and trains were all close."

" Clean room and shops nearby."

"Very clean and relatively new hotel. Rooms are quite small, perhaps it’s a Hong Kong standard. "

"Great service "

"Wonderful location with lots of shops and restaurants nearby the hotel. Staffs are friendly and helpful. Enjoyable stay overall. "

"Same thing with my booking before. It was "linked" to another guest for some reason and I had to prove my confirmation. The hotel staff did not learn from the prior experience. Would definitely not recommend this hotel unfortunately."