Northeast Side Hotel Guide - Historic Hotels in Northeast Side, San Antonio

"Communication with the property was non-existent and when I attempted to ask about early check in I was told no rooms would be ready early but the front desk had no clue what type of room I was booked in as they immediately dismissed me each time I checked back in. I emailed them 2 and 4 days prior to my reservation asking about early check and received a response on my last full day there (day 8) with a link for late checkout. The morning of check out I returned my keys to the front desk and was told I’d receive an email with my final bill. 9 hours later I received a text asking me to please let them know when I’d be checking out and u had to follow up 3 more times to receive a copy of my final bill. The location is great but the hospitality and communication made me feel like I was inconveniencing them. "

"I requested for two blankets and they just gave me one."

"Breakfast variety "

"Room was clean and quiet even though we were very close to the elevators. WiFi was great."

"Beautiful historic hotel—enjoyed it immensely. "

"Everything was nice, but the man serving the breakfast was grumpy "

"Quite location on the riverwalk. The hotel is older but clean and the staff were really great."

"I travel a lot and I have to say this was one of the worst hotel experiences I have had in a long time. The hotel is run down. The AC was not working in the room we got and it was 89 degrees. We requested a different room, and was moved to a room without a river view but we were not reimbursed. The new room's shower head was broken; and the soap dispenser did not work. When I tried to call reception to ask for help, I discovered the phone did not work. There was a private event downstairs and with the acoustics it was very loud in the room till 11pm. I will definately not stay in the hotel again and hope that Expedia will refund the difference between river view room that we lost. It was horrible."

"Breakfast was good Bar staff was very friendly"