Red Carnation hotels in Northern Europe,

"The hotel was nice and location was great for a London tourist as it was close to many attractions I was disappointed in the concierge as he made empty promises to take care of some basic requests "

"Good location, helpful staff, just as described."

"Good stay clean and helpfull staff"

"shower was a bit too small."

"Wi-Fi was intermittent. Had to pay extra to get into room before check-in time (3:30)"

"Great staff! Free coffee for Strawberry members."

"We loved the location of this hotel, it was walking distance to theaters and many top restaurants. The staff were always helpful and friendly. However, it needs some serious maintenance work. The shower never drained right, the second day we had to turn off the water three times in the middle of showering to let the water drain so it wouldn’t run onto the floor. After they tried to fix it we only had to turn it off once during each shower. We had water leaking from the ceiling in the bathroom on three mornings. The first time it happened it was clear from stains on the ceiling that it was a recurring problem. So not sure we would recommend this hotel for those reasons."

"Staff was very welcoming and helpful. Our room was very clean and functional. Excellent location"

"The service is very bad."