6/10 Okay
stephanie
Travelled with family
17 Apr 2024
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Olivia the manager and the bell hops were nice. The others at the desk were useless. Our keycode didnt work 2 days in a row. We had to get new keys to get back in our room. the bathroom door hinge was loose and wouldnt close. I told them about it but they never came to fix it. Our phone charger cord went missing from the nightstand after a cleaning. Rooms were tiny. Outlets were positioned poorly so water kettle for instant coffee had to go on floor next to bathroom where you needed curling iron plugged in at same time when getting ready. Btw, it was broken and wouldnt turn on. Also stubbed toe on door stopper located in center of floor isle when accessing bed. Bed was a double when we ordered a queen. No mini fridge available. No room to keep suitcase open so had to remove suitcase from Closet every time i needed something. No drawers to put clothes away. Bathroom door just clears toilet so no more than 1 person in bathroom at a time. Bathroom door should open out of bathroom rather than in but the engineers who designed this place were not too smart. Wouldnt serve me takeout coffee from bar at arrival. Complimentary coffee in lobby only available starting at 7am so leaving earlier for day tours, you need to go to a cafe 1st. It should start at 6am.
stephanie
Stayed 4 nights in Apr 2024