Northern Mexico Hotel Guide - Wedding Hotels in Northern Mexico, Mexico

"I was surprised with this place how clean it is. I really recommend this place. I’ll give five stars."

"The lobby is beautiful. Food is very good. rooms were ok, the shower hear would not stay on the holder, kept falling on the floor. The shower rod that you select between the top overhead, and hand nozzle did not work. The caulking not installed right and 3 different shades of caulking unprofessional and dirty. show door seal not installed all the way to bottom. I complained , but did not do any good "

"I stayed at the Hotel Riu Emerald Bay with my fiancé for 8 days. Up until the 5th day, we were having an amazing vacation — but unfortunately our experience took a horrible turn. While we were out, someone entered our room and stole $1,500 USD cash from my wallet, which was inside my purse and packed in my luggage. We didn’t realize it until the next day because we had stayed in the room that evening and didn’t go anywhere. We immediately filed a report at the front lobby and were told to wait 48 hours for an outcome. The following day we followed up with Anna from Public Relations, who told us she could not give us any information because it was “confidential.” She did say we could wait in the lobby on checkout day since our flight was later that evening. On checkout day, we spoke with management and eventually with the hotel director, Daniel, hoping to get answers or some type of resolution. Instead, we were told there was “no proof” the money existed and basically nothing could be done. What makes this even more frustrating is that these rooms require a key card to enter, and the doors lock automatically when you leave. Unless someone climbed through the balcony, access should only be possible with authorized entry. And honestly, even if guests choose not to use the safe provided in the room, that still does not justify people being able to enter your room and steal your money or valuable belongings. Guests should feel safe leaving their personal items in their room"

"N/a"

"Everything was very good very nice people. The only thing is the restaurant too expensive for the class of food."

"This was our second time staying in Pueblo Bonito and we came back because it’s always an amazing experience. Staff is amazing especially waiters in restaurants already recognized my kids and knew what they wanted to drink. Our room was upgraded to a suite and we had the best experience ever. "