Starwood Capital hotels in Northwest Austin, Austin

"Ok, Im giving this an excellent due to the outstanding customer service , service recovery, and kindness of 3 of their staff, Sergio, Tuana, and Ammellie (pardon my spellings). We arrived for 4th of July weekend, and this hotel was fully booked, and our room was bumped to a room with less beds/ we did not have enough beds. Sergio, with super professional and apologetic demeanor, could not do anything for us that night, but the next night and few days, they got us an additional room, room credit , and little perks that really showed us they were trying to make up for it. For their service alone, you should consider the hotel. Hotel itself was a 4/5 fine and location is close to many things, but few things to be wary of ..... location is very close to 6th street action (good and bad). bad, frankly, as quite loud on the friday night with revelers. They do offer white noise machines to help fight it, but u might want to choose a quieter part of town. There is also a large homeless shelter only 2 blocks away. For us, no bother, but some folks might be put off by that, Austin has its fair share.... Breakfast was decent and constantly refreshed for supply and incl. with room rate. exercise room was like a HS wrestling room, learned to love the sweat but be aware, and outdoor pool is nice but small. We walked and ubered and waymo'd to most spots, all reasonable fares from hotel. Good value. enjoy"

"Great location. Really nice "

"Comfy bed, great location, friendly staff!"

"Me encanto el hotel y la habitación "

"Room was clean. Staffs were friendly. "

"Great stay if you wanna be around the corner from amazing restaurants and easy access to 6th street!"

"Great hotel, great location. Staff was exceptional. How could you go wrong at $125 a night. "

"The Fairmont is a lovely hotel located in the heart of Austin. The room was beautiful and the staff was very professional. I had an excellent stay over the Fourth of July. "

"The general manager and staff were unbelievable. They were so helpful during the stay and really went above and beyond to help and make us feel welcome! Highly recommend this hotel for a girls trip in Austin - so well located and convenient to get around! Thank you team!!"