Norton Holidays

It would have been nice to have been met on arrival, not just an envelope on the desk. Staff were friendly and the hotel was clean.

We were very pleased with the hotel, clean, modern with spacious bedroom a very comfortable bed and great shower. The staff were very polite especially the gentleman who served us in the bar area. We also found it to be a great location for restaurants and bars plus ( go to the top of the street and turn right ) it was only a short walk to the shopping centre and the harbour too. The slight negatives were There wasn’t a hairdryer in the bedroom which was mentioned at reception, the receptionist challenged this and I was told to double check which I did and found it was definitely missing, by the time it was sorted my hair had dried and left me no time to straighten my hair before checking out.Also at breakfast the crockery was not replenished regularly which meant ourselves and other guests were having to use items such as mugs for the fruit juices Having said that, we would definitely book again should we be staying in Bristol

The hotel consists of two nice, old/character properties which are well-positioned for Clifton. They are well-maintained and clean. It's good that the property has it's own car park within the grounds for around a dozen cars, although I'm not sure why they would charge guests £9 per night to use it. The staff at breakfast were super and couldn't do enough, and the breakfast itself was good quality / choices. Our Check-in was a mixed experience, as they allocated us a room right at the top of the property (no lift!), which it turned out was an inferior room to the one we had booked. When we came back down to point this out, they did ultimately let us have the 'only room left', which was the Large Double Room we had reserved. Thought it a bit odd that they'd allocated the wrong room and then suddenly 'found' a room in an otherwise full hotel!