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Reviews of Kings Head Hotel by Greene King Inns

3 out of 5
Kings Head Hotel by Greene King Inns
Station Road, Hoveton, Norwich, England

Reviews

7.6

Good

Rating 10 - Excellent. 27 out of 108 reviews" "
Rating 8 - Good. 46 out of 108 reviews" "
Rating 6 - Okay. 23 out of 108 reviews" "
Rating 4 - Poor. 10 out of 108 reviews" "
Rating 2 - Terrible. 2 out of 108 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Phillippa

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Denise

Stayed 2 nights in Dec 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Donna

Disliked: Property conditions & facilities, room comfort
Not the best stay
The room was clean. Paint peeling in the bathroom and shower head very lime scaled. Pillows were very very very hard and the bed was like sleeping on a pavement so overall very uncomfortable. We left a day early. Staff were friendly although reception was also restaurant booking area so while we were being checked in there were people queuing for tables getting very grumpy at the delays.
Stayed 3 nights in Sep 2023

8/10 Good

Maurice

Travelled with partner
Liked: Amenities
Superb location. Helpful staff. Very nice evening meal.
Stayed 1 night in Sep 2023

8/10 Good

Carly

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Stephen

Business traveller
Disliked: Property conditions & facilities, room comfort
Terrible tiny room, tiny bed - Just awful.
Terrible tiny room, dreadful outlook from window. Food not so good, compared with other green king pubs.
Stayed 1 night in Jul 2023

4/10 Poor

Shirley

Disliked: Cleanliness, property conditions & facilities
Disappointing!
Duvet was so badly stained could be seen through duvet cover....complained straightaway and manager had to go out and buy a brand new one to replace it. 8 pillows but only one usable others all badly stained...manager again had to return with a clean pillow....no duvet or pillow protectors used! One window didn't have a lock....no plug near mirror....wallpaper peeling away from ceiling...sink had hairline crack....shower mat you had to ask at reception for? On the plus side room was large and breakfast great. Hotel needs updating!
Stayed 2 nights in Jul 2023

8/10 Good

Nigel

Liked: Cleanliness, staff & service
OK, I guess, but not particularly great
The decor wasn't great - the room looked pretty 'tired', with a broken shower tray and very leaky shower head. In addition, the sash windows didn't really fit properly in the frames, so I imagine it would have been pretty draughty in winter. The bed was comfortable though, so we had a good night's sleep. Apparently it's due for a full refurb in January 2024, so I'd expect it to be better after then
Stayed 1 night in Jul 2023

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

paul

Business traveller
Liked: Cleanliness, staff & service
Great location great staff but avoid room 7.
I do not often write reviews as I’m not a key board warrior. I thought value for money, the room was very basic. No bedside tables a view from the window staring at roof tiles. Yes I get the location and why the room rate was close to £100 per night. But at 4.55am this morning when the bottle bank was emptied waking me up I thought was a little in considerate. Hence me review. The staff on arrival were excellent the room was very tiny and considering just the night before 11 miles away I’d paid £79 for a suite room was very unimpressed with the room. It was small, very cold and the bathroom whilst very clean was very cold. The window blind only went down 3-4 of the way the window so as well as the bottle bank being emptied at 4.55am the room was filled with light. I’m sure the rest of the hotel is fine, but room 7 should not be sold at the rate it was. In my experience of travel and room rates £55-£65 per night is the maximum this chain should be charging for this room.
Stayed 1 night in Jul 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
steve
Very relaxing location, room clean staff nice, breakfast very enjoyable. Would defiantly stay again. Thank you.
Stayed 1 night in Jun 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The drain on the shower did not work at all
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very central
Comfortable and staff helpful. Great location.
Stayed 1 night in Jun 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel needs refurbishment, but great service
We stayed here one night, on the bank holiday Sunday. The receptionist was very friendly indeed and made us feel very welcome. The same man served us breakfast in the morning, and couldn't have been more helpful so our thanks to him. The accommodation itself is dated and needs bringing up to modern standards really. The double bed in the room felt small and was no so comfortable. In the evening we thought about eating downstairs, but we hadn't booked and only small table available was located where we could smell the toilets so we ate elsewhere! In summary, we were happy with the accommodation for what we paid and glad we took the breakfast option as we had a nice vegetarian full English, with juice, tea and a good quality caffé latte.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2023

6/10 Okay

Sally

Travelled with partner
Liked: Cleanliness, staff & service
Firstly, staff were very friendly and welcoming, and the room we had (no. 8) was very clean. However, it really needs a bit of maintenance. The TV has a blue line down the middle, the shower doesn't drain, and the heating didn't come on at all over our stay (although there was a free standing heater provided which did work). The kettle also needed the button held down manually in order to boil. We didn't try the breakfast so can't comment on the food. The area is perfect if you're looking for somewhere central to Wroxham, right by the broads, and yet peaceful at night.
Stayed 2 nights in Apr 2023

4/10 Poor

Anthony

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Basic Hotel
Very dated place , needs updating and room I had must of next to the office as I heard the people coming to switch the alarm off at about 5:30 a.m. and then having a full conversation also the room was extremely cold Low budget hotel it could be improved by something up dating and then heating
Stayed 1 night in Jan 2023

8/10 Good

Andrew

Stayed 2 nights in Jan 2023

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were really friendly and couldn't do enough to help. The food was nice and reasonably priced. The room had a little bit of wear and tear but was great for the price we paid. Parking was easy and fantastic location for what we needed. A great stay had by all.
Stayed 1 night in Dec 2022

8/10 Good

Michaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean reasonably priced room
Stayed 1 night in Oct 2022

6/10 Okay

Stuart

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
September 2022
I am lead to believe that this property is soon to be refurbished? Not before time! The room, although mostly clean, held quite a few "dingy" areas. there was a hole in the wall under the TV, there were missing caps on the non heated towel rail, and the windows were filthy. I did not receive any clean,dry towels after my first full day, and the shower tray did not drain adequately . The TV itself had a wide vertical band running down the right of the picture. On a happier note, at least the bed linen was clean. Overall, my experience was not very nice. Oh, I almost forgot to mention the several areas of crumbling wall plaster.
Stayed 3 nights in Sep 2022

8/10 Good

Stuart

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good location
Great easy location, right on the riverfront, with easy access to transport links. Helpful staff even if the bar area was busy at times. Clean and basic rooms
Stayed 4 nights in Sep 2022

10/10 Excellent

Jack

Stayed 1 night in Aug 2022

8/10 Good

Amy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good value and perfect location for us
Good value for money and clean, but the window in the bathroom needed attention (rotting) and softer pillows would have been great. The staff were all lovely.
Stayed 2 nights in Aug 2022

10/10 Excellent

Donna

Stayed 1 night in Jul 2022

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Nic

Business traveller
Liked: Cleanliness, staff & service, room comfort
NW
I really liked it here, a nice setting and very friendly and professional staff. Mine was a business trip but I would have no hesitation in visiting with family or friends. Thank you PS Breakfast was great 👍
Stayed 1 night in Jun 2022

2/10 Terrible

Bradley

Stayed 2 nights in Jun 2022

8/10 Good

Perry

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Jacob

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Pat

Stayed 2 nights in Apr 2022

10/10 Excellent

Lisa

Stayed 2 nights in Apr 2022

6/10 Okay

Megan

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Fine for a little crossover stay
Nice enough stay, changed me to a river view which was lovely. The rooms were as we presented as they could be although the building does need some TLC windows with holes in and also a bit of damp here and there
Stayed 1 night in Apr 2022

6/10 Okay

M

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Polite, friendly staff. Terrible rooms.
I consider the pictures a bit misleading. It's basically some badly presented rooms above a pub. The pub staff were all great, helpful, friendly, polite. Food and service was good. The state of the rooms and corridors are very poor. Cracked sink, cracked shower tray, ceiling plaster cracked and falling off above the bed. The bed was very old and felt every mattress spring. The sink filled without emptying for about 10 mins after using. Breakfast was good, though had a "breakfast sandwich" at £3.99 and was charged the "full breakfast" rate of £7.99. Take a look at the pic, best to make your own mind up.
Stayed 1 night in Mar 2022

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around good
Good location. Good size rooms and a good breakfast. Attentive staff and very friendly.
Stayed 2 nights in Oct 2021

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staycation
This was our second stay in the last 5 years at The Kings Head and our first stay was great but this stay was even better, the staff were all brilliant, relaxed happy and welcoming with our comfort their priority. For a prime location next to the River Bure great food and staff willing to please this is a must stay when visiting Wroxham although the building is old the atmosphere is fresh and pleasant.
Stayed 2 nights in Oct 2021

6/10 Okay

Sebastian

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely old pub and hotel on the river. Bar and food excellent. We would like to stay again.
Stayed 1 night in Sep 2021

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely character pub/hotel
Overnight stay in room 4. View over roofing and towards river. Two single beds, good size room with tea and coffee making facilities. When you consider the age of the property you can imagine other feet in a bygone era treading the same steps. Speaking of steps there are a few to get upstairs and not quite even so you have to take care. Wroxham very busy with holiday makers so staff in pub/restaurant quite rushed and some menu items not available. We were advised a wait of 45 mins for our food but received it in half the time. Staff helpful and pleasant. Good choice for exploring Wroxham and lots to do and see.
Stayed 1 night in Sep 2021

6/10 Okay

Jenna

Travelled with family
Liked: Staff & service
Clean but dated
Fantastic location. Staff friendly. Pub and bar area nice and food was also good. The room was clean but very tired and in need of renovations. There were a couple of damage marks on the walls and the tv had a damage line through it. The bathroom was clean but dated, fixed shower head, which was rusted. Our stay was only for one night and therefore we could oversea the issues and enjoy the location and convenience and we would stay here again, but would ask for a different room.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very close to the water, had partial view of river
Stayed 1 night in Aug 2021

10/10 Excellent

Gary

Stayed 1 night in Jul 2021

8/10 Good

Lisa

Stayed 1 night in Jun 2021

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds were comfortable, bedding was clean. The view of the river was beautiful and there's plenty of seating outside to watch the boats pass. The steps into the bathroom were a bit of a surprise but the toilet and shower were clean.
Stayed 2 nights in Jun 2021

6/10 Okay

Jonathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Early days and not all the menu was available
Stayed 2 nights in May 2021