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"Very nice hotel. Comfortable and good location."

"The room was spacious with a large shower. The carpet was threadbare and the bed was extremely hard. I discovered that the restaurant prices were excessive, £23 for fish and chips, £37 for an 8oz RUMP steak! A five minute drive took me to the Badger Box, extensive menu, great prices, £13 8oz Sirloin Steak, happy days. "

"We had a superior room no glasses at all no bottled water no bin liners only two tea bags on complementary tray, bar was fine, breakfast was a mess not tided up & v salty restaurant staff uncommunicative as was the check out receptionist we would not choose to stay here again."

"Noisy, no good noise separation between Hotel rooms, my room had a door leading to another room and it was not locked as I would have expected."

"Hotel is central & ideally located for the train or bus station. Friendly staff & the room was clean. Lots of quality options at breakfast & in the bar restaurant. "

"Excellent stay comfortable room with everything you need,short walk to town centre."

"Good customer service staffs"

"I would uld choose to stay here again. The overall level of customer service was very poor. Staff appeared disengaged and uninterested, and even simple queries or requests were met with minimal effort or support. There was no sense of care or willingness to assist throughout my stay. The room itself was extremely basic and felt more like student accommodation than a hotel. The bed was small there were no conveniently accessible plug sockets for charging devices, and the walls were exceptionally thin. Noise was a significant issue. I was kept awake until after midnight by people outside smoking and talking below my room. When I eventually managed to sleep, I was woken at around 02:00 by extremely loud snoring from a neighbouring room, which sounded as though it was coming from inside my own room, this really scared me. At 03:00 I contacted reception to ask if earplugs were available, but the response was dismissive and unhelpful, with no attempt to offer any form of solution. As a result, I was unable to sleep and became very distressed. I left my room in tears during the early hours and passed through reception without any acknowledgement or offer of support from staff. Ultimately, I took a pillow and rested in my car at around 04:45. Upon becoming cold I returned to my room and managed to get back to sleep to be woken by a fire alarm. Sadly the lack of care from staff and the poor construction of the rooms and lack of sound proofing lead to the worst experience. "

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