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Swan Novo Hamburgo

4.0 star property
Travelers find a peaceful retreat with garden surroundings and rejuvenating saunas at this Hamburgo Velho hotel, where Brazilian cuisine and billiards await

Choose dates to view prices

Swan Novo Hamburgo, in Hamburgo Velho, offers a luxurious escape. Guests enjoy a free breakfast buffet, relax in the sauna or steam room, and use the indoor pool and arcade/game room. The on-site restaurant serves Brazilian cuisine, loved by visitors.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is €49
includes taxes & fees
29 May - 30 May

Room options

Available filters for rooms
Showing 13 of 13 rooms

Suite standard casal

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Minibar, in-room safe, blackout curtains, free WiFi

Standard Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Minibar, in-room safe, blackout curtains, free WiFi

Standard Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Minibar, in-room safe, blackout curtains, free WiFi

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite standard twin

Suite standard twin

Suite standard twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 1 Queen Bed

Superior Suite, 1 Queen Bed

Superior Suite, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Casal/Twin

Minibar, in-room safe, blackout curtains, free WiFi

Standard Casal/Twin

9.0 out of 10
Wonderful
(8 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite Standard Casal / Twin

Suite Standard Casal / Twin

Suite Standard Casal / Twin

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Minibar, in-room safe, blackout curtains, free WiFi

Superior Double or Twin Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Studio Suite

Executive Studio Suite

Executive Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Minibar, in-room safe, blackout curtains, free WiFi

Executive Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Minibar, in-room safe, blackout curtains, free WiFi

Executive Double or Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
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About the area

Hamburgo Velho, a neighbourhood in Novo Hamburgo, is home to Swan Novo Hamburgo. Schmitt-Presser House and Scheffel Foundation are local landmarks, and some of the area's attractions include CEU - Centro de Artes e Esportes Unificados and Centro Cultural de Sapiranga. Visit our Novo Hamburgo travel guide
Map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250

What's nearby

  • Comunidade Evangelica Hamburgo Velho
    3 min walk - 0.3 km
  • National Shoe Museum
    4 min walk - 0.4 km
  • Scheffel Foundation
    6 min walk - 0.5 km
  • Schmitt-Presser House
    6 min walk - 0.5 km
  • Sao Luis Gonzaga Cathedral
    3 min drive - 2.6 km

Getting around

  • Novo Hamburgo Station
    8 min drive
  • St. Alphonsus Station
    17 min drive
  • Canoas Air Force Base (QNS)
    51 min drive

Restaurants

  • King's Kão
    5 min walk
  • Miltons Buffet
    7 min walk
  • Quiero Café
    9 min walk
  • Restaurante Locatelli
    4 min walk
  • Buffet Martins
    8 min walk

About this property

Swan Novo Hamburgo

Upscale hotel located in Hamburgo Velho
A free breakfast buffet, a terrace and a garden are just a few of the amenities provided at Swan Novo Hamburgo. Be sure to enjoy Brazilian cuisine at the on-site restaurant. In addition to a hair salon and an arcade/games room, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool, along with sunloungers
  • Self-parking (surcharge), a round-trip airport shuttle (surcharge) and a 24-hour front desk
  • Smoke-free property, multilingual staff and a lift
  • A ballroom, 6 meeting rooms and a billiards/pool table
Room features
All 134 rooms offer comforts such as pillow menus and air conditioning, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Designer toiletries and hairdryers
  • Smart TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and phones

Similar properties

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Ibis Novo Hamburgo
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  • Parking included
  • Free Wi-Fi
  • Restaurant
8.6 out of 10, Excellent, 257 reviews
The price is €61
includes taxes & fees
29 May - 30 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (BRL 20 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 70 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 10 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Self-parking fee: BRL 20.00 per day
  • Pet fee: BRL 70 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Property is also known as

Swan Hotel Novo Hamburgo Tower
Swan Tower Novo Hamburgo
Swan Tower Novo Hamburgo Brazil
Swan Tower Novo Hamburgo Hotel
Swan Novo Hamburgo Hotel
Swan Tower Novo Hamburgo
Swan Novo Hamburgo Novo Hamburgo
Swan Novo Hamburgo Hotel Novo Hamburgo

Frequently asked questions

Does Swan Novo Hamburgo have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Swan Novo Hamburgo?

As of 28 Apr 2026, prices found for a 1-night stay for 2 adults at Swan Novo Hamburgo on 29 May 2026 start from €49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Swan Novo Hamburgo pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of BRL 70 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Swan Novo Hamburgo?

Self-parking is available for BRL 20.00 per day.

What time is check-in at Swan Novo Hamburgo?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Swan Novo Hamburgo?

Checkout is at noon.

Does Swan Novo Hamburgo provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Swan Novo Hamburgo located?

Located in Hamburgo Velho, this hotel is within a 5-minute walk of Comunidade Evangelica Hamburgo Velho and National Shoe Museum. Schmitt-Presser House and Scheffel Foundation are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Swan Novo Hamburgo Reviews

8.6

Excellent

8.6

Cleanliness

8.6

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 227 out of 403 reviews
Rating 8 - Good. 96 out of 403 reviews
Rating 6 - Okay. 49 out of 403 reviews
Rating 4 - Poor. 23 out of 403 reviews
Rating 2 - Terrible. 8 out of 403 reviews

Reviews

Verified

10/10 Excellent

Iara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home!

I opted for a suite this time ; we enjoyed the extra room, the modern decor and the view. Staff was excellent as usual!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Iara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay but AC needs improvement!

The room was clean, the staff was great! The Air conditioning was not working and that’s my only complaint. The unit & control were very outdated and simply didn’t work. Breakfast was amazing and once again staff was friendly and very helpful!
Stayed 1 night in Aug 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Changes are not always for the better!

We’ve been staying at this hotel for many years … so much has changed and some of it not for the better: Guests now have to pay for parking. There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept . Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating. Staff has changed and although we had two nice reception attendants most of them didn’t seem to care … Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Stayed 6 nights in Aug 2024
Verified

6/10 Okay

Jennifer

Room was ok clean. Dinner was ok. Breakfast was better. Staff was nice.
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Ricardo

Disliked: Staff & service, amenities
Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Stayed 3 nights in Nov 2023
Verified

4/10 Poor

Frederico

Liked: Staff & service
Disliked: Cleanliness, amenities
Infelizmente o preço cobrado pela diária é injusto. Pois a infra estrutura é visível que necessita reformas, no qual fica um aspecto menos aconchegante. Piscina suja e não é térmica, se nota poeira nas coisas e as portas também sujas, no quarto também. Pelo preço alto não vale a pena nessas condições.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Vitor Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo perfeito!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

INACIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O café da manhã estava ótimo!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Viviane Vieira dos Santos

Liked: Cleanliness, staff & service
A recepção excelente, a manutenção dos portas tinha bastante cupim , os suportes se shampoo, saponetes tinha uns que estavam defeitos. Cafe perfeito, atendimento perfeito .
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, amenities
Todos os anos nos hospedamos no hotel para passar o Natal em Novo Hamburgo. Este ano havia um mini chocotone Bauducco no quarto, achei uma delicadeza. No restante, todos os funcionários muito solícitos, foi tudo ótimo!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Carem Eliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto confortável com cama muito boa. Bons lençóis e toalhas. Tinha tudo que necessário no quarto. Café da manhã excelente, maravilhoso. Muito bom. Voltarei mais vezes.
Stayed 1 night in Dec 2025
Verified

8/10 Good

MARCOS

Liked: Cleanliness, staff & service
Quarto com vista linda, banheiro antigo mas banho ótimo. Hotel no geral confortável mas demandando atualização.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities
Tudo certo
Stayed 1 night in Dec 2025
Verified

8/10 Good

Susilene Maria

Liked: Cleanliness, staff & service, amenities
A equipe é muito gentil e eficiente. Cafe da manha bom.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

ADRIANO

Liked: Cleanliness, staff & service, amenities
estava maravilhoso a forros de camas excelentes
Stayed 1 night in Nov 2025
Verified

8/10 Good

DEBORA

Liked: Cleanliness, staff & service, amenities
O hotel no geral é bom
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

LETICIA

Liked: Cleanliness, staff & service, amenities
Ótimo localização, café da manhã muito bom, quarto bom
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Jhonatan

Liked: Cleanliness, staff & service, amenities
Tudo
Stayed 1 night in Nov 2025
Verified

8/10 Good

DEBORA

Liked: Cleanliness, staff & service, amenities
O hotel é muito bom, mas ainda, precisa de uns ajustes, seja em pequenos detalhes úteis (como disponibilizar copos no quarto) , até uma maior organização na entrada do hotel, onde os carros se acumulam para as pessoas fazerem check in, mas no geral atendimento eficiente, gentil e hotel bonito.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities
Muito bom!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Andre Batista

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otimo
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

Mozer

Liked: Staff & service
Disliked: Cleanliness
O quarto passou por reforma estava com pó nos armário e box, registro fechado da água quente, tivemos que descobrir, ar condicionado não estava funcionando. A tarde que era para descanso, continuou entra e sai de técnico do ar. Nada contra equipe
Stayed 2 nights in Oct 2025