Nuevo Mazatlan Hotel Guide - Hotels with Parking in Nuevo Mazatlan, Sinaloa

"The staff were amazing, always treated us wonderfully. However, there was very limited gluten free options. My meals consisted mainly of fresh fruit, plain salad fixings with no salad dressing that was gluten free, and French fries. We booked the Asian à la cart telling them I was a celiac. All I got was plain white rice and a plain chicken skewer, while the other 7 people of our party got wonderful options. They knew ahead of time that a celiac was going to be there. They cooked everything with soya sauce containing wheat. Even some plain stir fried vegetables would have been a nice addition to my plate. The adult pool was disgustingly dirty. One afternoon a drunk man threw up in the pool and they didn’t evacuate the pool to at least clean up the filth. There was cigar butts around the pool that had been there several days, the pile just kept growing daily. It was very disappointing. The RIU app was great for getting our fridge and coffee stocked. They were there within half an hour. "

"This used to be one of the top places along the Gold Coast but it's getting a bit shop-worn now. The elevators were wonky and it seems have been for quite some time, they just haven't bothered to fix them... Overall a great location, nice size rooms, pretty grounds."

"Enjoyed the stay"

"They were super accommodating! Every one is friendly and kind. Family oriented and Alma and Ferman were above and beyond we wanted. I needed hot water for my herbal tea treatment late at night and they got it.5 star all the way."

"my room was gorgeous, view was wonderful very low noise on the front no noise at all on the back to the pool and beach"

"Yea"

"We love the cleanliness and view from our room. The pool was also great. "

"I reserved a room that had no refrigerator. The front desk has a refrigerator for medication only. I gave them my $1,400 medication and 2 days later. When I went to pick it up. The bag was full water on the bottom and all 4 cardboard boxes soaked. I asked where it was stored? And ask to speak to a manager. The manager did not apologize, or admit any responsibility. Instead tried to blame me or pharmacy for condition of medication. When clearly it was contaminated during their care. Manager didn’t offer to replace either. Only caused me stress and anxiety the rest of my vacation. I was left disappointed in their lack of hygiene. As, they do not care for their guests health! Pool is extremely filthy. Even with googles on, I could see in front of me. The security is non exsistant, just walked around in circles. Yet allowed group grown adults to drink Pacifico inside pool. How is this sanitary ? Not to mention this is not family friendly. If you care about your health, do not stay here. They are cleaner hotels that value their customers."

"First off I would like thank the following staff for a tremendous job and professional demeanor. Carlos!!!front desk manager Raul!!! bellman Ramon!!! Poolside server Angel!!! Cilantro server Arron!! Front desk!! We celebrated our 30th anniversary and thanks to them and there impeccable service made it wonderful! We will return soon.. "