Nuevo Mazatlan Hotels

"I love the convenience to the beach, tgeir parking lot and their stuff, very nice people."

"All the staff were hardworking and very friendly. "

"Let me start by saying the service is top notch. The room was clean and comfortable, and the location with beach access is great. Where it fell short for me was the “all-inclusive” aspect. When you hear that, you expect to be able to order freely from the menu, but in reality the options are limited to specific items. On top of that, the drinks were disappointing. Cocktails felt watered down, and even something as simple as a chocolate milk for my son tasted diluted. If you want a better-quality liquor, like Don Julio, you have to pay extra, around $7 per drink. The rooms themselves were fine, but the beds were a letdown. For a higher-tier resort, I expected better comfort. The mattresses were very firm, and the small pillows weren’t comfortable to sleep on. Another thing I noticed is that upon arrival, there weren’t basic amenities you usually expect, like bottled water or coffee in the room. Overall, it’s a good hotel with great service and location, but they need to improve the drink quality, expand the menu options, and pay more attention to comfort and accuracy in their listings. Some of the restaurants listed are actually offsite, and a few of the photos online don’t match the real setup, like Cilantros, which is enclosed rather than open-air as shown. "

"Well recommended for location and cleanliness of the property"

"Some stuff was rude but overall was ok "

"Everything was perfect, the pool clean and comfy and the food was fresh and delicious."

"EL CUARTO LIMPIO PERO FALTABA MANTENIMIENTO, LAS INSTALACIONES Y AMENIDADES PUBLICAS MUY BIEN, ALBERCA CLIMATIZADA Y COMIDA DELICIOSA. FALTA ORGANIZACION PARA EL INGRESO A RESTAURANTES (QUIZAS FALLO POR SER TEMPORADA ALTA)"

"Great staff - kind and helpful; food service and quality and variety all amazing - portions in a la carte restaurants seemed small; limited access/cannot swim near resort even though ocean front - rip tides too powerful/swimming prohibited; tiny hot tub (and not hot); pedicure staff so nice but actual pedicure results were disappointing (and expensive)"

"Clean rooms, great amenities "