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"Great service"

"Se que Hard Rock es un buen hotel, pero lamentablemente tuvimos algunos incovenientes,"

"The property was recently renovated and the updates are very tasteful. The staff is very friendly and accommodating to all of my requests. All of the restaurants on property have great menus. I'm looking forward to my next stay at a RIU property."

"The hotel was fine, I liked the breakfast, the only drawback is that access to nearby beaches is not easy; if you want to enjoy the sea without having to constantly pay for transport, it's not a good option."

"The hotel has great customer service and did not only mest our needs and requests, they went beyond!"

"El restaurante Japonés buenísimo. Todos los empleados muy muy amables, en especial Octavio, que apoya exclusivamente a quienea reservaron en Expedia. Es segunda hotel que vamos a ese hotel y esperamos haya una 3ra."

"Fiestas Americana delivers where it counts. The à la carte dining is the best I've experienced at any resort — truly impressive. The breakfast and lunch buffets could use a bit more variety, but that's a minor gripe in an otherwise fantastic stay. The real stars here are the staff. Gerry, one of the amazing poolside servers, was the absolute highlight of my trip — a genuinely great guy who works tirelessly and makes every guest feel taken care of. Leo behind the bar is top-notch, and Yadira is a wonderful asset to the resort team. Highly recommend — especially if you appreciate great food and even better service."

"We stayed at this resort last year and booked through Expedia and loved it but this year unfortunately didn’t have the same experience. Previously we checked in at the Expedia exclusive check in and were told we get a free upgrade. We booked with another couple this time (for our anniversary) they were told they got an upgrade and we didn’t. Our room was old had no wifi and the toilet didn’t work. Eventually at around 8pm we got into another room that was much better and the also gave us some champagne as an apology which was nice . getting a seat by the pool was impossible everything taken by 6 am!!! It was also super Loud in the rooms from 8:30 am to 1am the music doesn’t stop this wasn’t our experience last time. We were also given 3 free reservations with Expedia last time and that was not allowed this time so we didjt get to eat at any of the restaurants as the only availability they had was 9pm. Over all disappointing but the staff are very friendly and helpful "

"It was all great"