6/10 Okay
Carly
31 May 2023
Liked: Cleanliness, property conditions & facilities
The staff was friendly, but not everyone made extra effort… except… Narcisso was an excellent bar tender at the inside bar and at the silent party. Service at Ciao was terrible. Our waitress took 45 to get us the bottle of wine we paid for at dinner, someone else ended up making sure we got it, then she never came back to take our main course meal, so my husband had to go ask someone to get our check for the wine so we could leave. We went to silent party which was so much fun and then came back to the restaurant when it was less busy. Oscar took care of us and his service was outstanding. He went above and beyond and made excellent suggestions on the menu. We were supposed to get Expedia VIP silver member benefits on our second day. Alex came and introduced himself and said everything would be in the room the following day and it wasn’t. We stopped by the desk area and told them we never received anything and they assured us it would be there the next day… nothing. I think part was because I didn’t want to spend 1.5 hours learning about any clubs. After I didn’t schedule. They basically all forgot we were even there. Housekeeping was satisfactory. We travel a fair amount in Mexico and won’t be coming back.
Carly
Stayed 3 nights in May 2023