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SureStay Hotel by Best Western Castro Valley

2.5 star property
A welcoming retreat on the Strip where travelers find both convenience and hospitality, with easy access to attractions and staff who genuinely want to help

Choose dates to view prices

SureStay Hotel by Best Western Castro Valley sits right on the Strip, making it an ideal base for exploration. Guests start their day with free breakfast, connect with in-room WiFi, and appreciate the security of a 24-hour front desk with helpful staff always available.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
The current price is €94
includes taxes & fees
30 May - 31 May

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About this property

SureStay Hotel by Best Western Castro Valley

  • Hotel near the airport
  • SureStay Hotel by Best Western Castro Valley provides free breakfast and more. Stay connected with free in-room WiFi.
  • Additional perks include:
    • Free self-parking
    • A 24-hour front desk and a vending machine
    • Guest reviews say great things about the helpful staff
  • Room features
  • All guest rooms at SureStay Hotel by Best Western Castro Valley have comforts, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi.
  • Other amenities include:
    • Bathrooms with shower/bath combinations and free toiletries
    • 32-inch LED TVs with premium channels
    • Wardrobes/cupboards, fridges and microwaves

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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is SureStay Hotel by Best Western Castro Valley pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at SureStay Hotel by Best Western Castro Valley?

As of 24 May 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Castro Valley on 30 May 2026 start from €94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at SureStay Hotel by Best Western Castro Valley?

Self-parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Castro Valley?

Check-in start time: 3 PM; check-in end time: 5:00 AM. Late check-in is available during limited hours.

What time is check-out at SureStay Hotel by Best Western Castro Valley?

Checkout is at 11:00 AM.

Where is SureStay Hotel by Best Western Castro Valley located?

Situated near the airport, this hotel is within 3 miles (5 km) of Hayward Japanese Gardens, Lone Tree Cemetery and Golden Tee Golfland. Lake Chabot Spa and Hayward City Hall are also within 3 miles (5 km). Castro Valley Station is 29 minutes by foot.

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Reviews

Reviews

7.8

Good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 277 out of 803 reviews
Rating 8 - Good. 301 out of 803 reviews
Rating 6 - Okay. 117 out of 803 reviews
Rating 4 - Poor. 58 out of 803 reviews
Rating 2 - Terrible. 50 out of 803 reviews

Reviews

Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff they make you feel like family
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness
Staff very friendly and everything in the room works. NO Complaints.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a Saturday night before a trip and the rooms were nice and clean. The check in was fast. As well as the check out. Parking was well lit and seemed secure. Staff were very friendly and helpful. I would recommend a stay if you’re in the area and need a place.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with our stay. The room was clean, comfortable and had enough electrical outlets to plug in our phones, etc. Very pleased
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Kararwa

Liked: Cleanliness
Staff was friendly and helpful. Quiet and calm environment and I appreciate how clean the area is. Old traditional ambience but feels homey.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Is good not fancy but clean.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had everything we needed, clean, would recommend!

Simple, clean and had everything we needed for a quick sleep. Friendly helpful staff. Would definitely stay here again!
Stayed 1 night in Oct 2025
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities
Friendly staff and cleaning.
Stayed 8 nights in Sep 2025
Verified

10/10 Excellent

Velina

Liked: Cleanliness, staff & service, room comfort
Nice to have a little bite to eat in the mornings . So glad they have a nice continental breakfast selection. And everything is fresh and clean throughout the hotel property! I never see a lot of trash out or around the property! The staff there is very kind and helpful, from the front desk , maintenance, to the housekeeping!!!. Overall very pleasant place to stay at
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The staff was good and the breakfast that they served the timings were good.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy checking in. Room was spacious & roomy. Area was quiet & very close to freeway & shopping center!
Stayed 1 night in Aug 2025
Verified

8/10 Good

Alan

Liked: Staff & service
Good location
Stayed 1 night in May 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The area and the staff was excellent.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, helpful.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Yuan Neng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and comfortable.
Stayed 1 night in May 2025
Verified

8/10 Good

Wanda

Liked: Staff & service, room comfort
The stay was good, the location was nice as it’s across the street from a small shopping center which has a variety of stores, eateries and a small gym. The hotel is an older one, in need of a few repairs but still a nice, inexpensive place to stay.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Ralph

Disliked: Amenities, property conditions & facilities
location convenient staff friedndly so called breakfast was nonexistent
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Laura

Liked: Cleanliness, amenities
The thermostat control system had a “service required” on display so I could not make the room warmer and then I couldn’t get warm water in shower. Once I was in bed I was warm and slept great! It was a short stay on the way to my final destination. If I was expecting a longer stay, I would have requested another room, but in this case it wasn’t a big bother.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly and helpful.
Verified

8/10 Good

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stop for one night outside the bay area. Comfortably bed and plenty of breakfast.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were welcoming and friendly! There’s a Safeway and some restaurants directly across the street within walking distance which was nice. I did not have a vehicle during my stay, so that was really convenient! I didn’t venture further down the street because I was there for just one night, but I think there may have been some more restaurants. Good sidewalks & traffic lights to keep you safe if you have to hoof it!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with the room and breakfast. I will stay again.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay at the SureStay Hotel. It was quiet, the room was spacious, the bed very comfortable. Everyone working here was very helpful and kind.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel host manager always has great customer service.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Good breakfast! Close to freeway and to many stores.
Stayed 1 night in Dec 2024