Oberwinter Holidays

Hotel was ok. But was very warm. Weather to blame but could not get the air con to work. Also no milk for the tea, and not enough sugar. Yes i could have gone down and got some, but it should have been there to start. And some hair in shower that didn't belong to us. But for a budget hotel it was good.

Very courteous réception member. A tall blond gentleman, he was very knowledgeable and helpful! I hope to come back with my wife.

Very nice and quiet, friendly staff. Is a bit of a time capsule back to the 90's but not a bad thing!

It seems a bit expensive

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.