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Reviews of Hilton Garden Inn Ocean City Oceanfront

3 out of 5
Hilton Garden Inn Ocean City Oceanfront
2800 Baltimore Ave, Ocean City, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 657 out of 1126 reviews" "
Rating 8 - Good. 282 out of 1126 reviews" "
Rating 6 - Okay. 99 out of 1126 reviews" "
Rating 4 - Poor. 46 out of 1126 reviews" "
Rating 2 - Terrible. 42 out of 1126 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to have had a handheld shower. That seems to have been removed since my last stay. There was some dog feces on the property outside and on the beach. In house dining was not a great option as they seem to be woefully understaffed at the restaurant. The room was very clean, quiet and comfortable. The location is fantastic. The staff were very friendly and helpful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive and helpful. Room was beautiful and the view was spectacular
Stayed 4 nights in Apr 2024

4/10 Poor

pam

Travelled with family
Disliked: Staff & service, amenities
Desk staff was unfriendly and not helpful when asked a question. The cafe and coffee shop were not open and we counted on that for the morning when we left. There was no room service and In order to place a take out order I had to go down to the restaurant and wait or go go back down in 15-20 min. Not the worst thing but not what I expected from a Hilton. Also the pet fee was not listed on website and was a bit pricey it was u expected but what was I gonna do ?? The dog fee was more than half the cost of room
Stayed 1 night in Apr 2024
Response from Melanie on 16 Apr 2024
I am sorry that you were not treated appropriately by the desk staff, I wish I would have known when you were here so we could have corrected the problem. Our pet fee is standard across all Hiltons and I will work with the people in charge of the website to have it posted more clearly on there. There was complimentary coffee set up since the coffee shop was closed.

10/10 Excellent

Changsuek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility looked quite new with nice bathroom. All of the rooms facing ocean. One down side is the room maintenance is every other day but you can any time for tiwels or others.
Stayed 2 nights in Mar 2024
Response from Melanie on 9 Apr 2024
Thank you for the 5 out of 5 rating. Glad that you enjoyed your stay. I hope that you come and visit us again soon.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Melanie on 9 Apr 2024
Thank you for the 5 out of 5 rating.

10/10 Excellent

Toni Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Melanie on 9 Apr 2024
Thank you for the 5 out of 5 rating. We hope to see you again soon.

10/10 Excellent

Alfred

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable
Stayed 1 night in Mar 2024
Response from Melanie on 2 Apr 2024
Thank you

10/10 Excellent

Zaria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Welcoming staff!
Stayed 2 nights in Mar 2024
Response from Melanie on 29 Mar 2024
Thank you for your kind words. We are glad that you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Sheela

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time my family is traveling with our fur baby, this is the first pet friendly hotel for us so we are a bit anxious. The hotel is very clean, our room is very nice with an oceanfront view and pet friendly, the whole ambience makes us feel relaxed and comfortable even with our fur baby with us, easy access to beach area for an early morning walk, jog or playtime with our pup. We will be back again.
Response from Melanie on 29 Mar 2024
Thank you for your kind words. We appreciate that you enjoyed your stay with us. It is wonderful that we allow dogs and that your dog was able to be comfortable and enjoyed playing on the beach. We hope to see you again soon.

10/10 Excellent

Manjusha, Chantilly

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, location, staff
Stayed 2 nights in Mar 2024
Response from Melanie on 29 Mar 2024
Thank you for your kind words! Glad you had an amazing stay.

10/10 Excellent

Jean

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location at the end of the boardwalk. Room was clean and comfortable with a spectacular view of the ocean
Stayed 3 nights in Mar 2024
Response from Melanie on 29 Mar 2024
Thank you for your kind words! We hope to see you again soon.

10/10 Excellent

Urszula

Liked: Cleanliness, staff & service, property conditions & facilities
clean and updated rooms
Stayed 2 nights in Mar 2024
Response from Melanie on 29 Mar 2024
Hope that you enjoyed your stay. We hope to see you again soon.

8/10 Good

Joshica

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they have an indoor pool and oceanfront views. The rooms were a nice size and clean. The hotel is beautifully decorated and the parking is easy. The breakfast service was slow and we didn't have a good dinner. The bartender gave my husband a glass with a chip in it and then second glass had lipstick stains. We waited almost an hour before we found out they didn't have the menu item I ordered and then my daughter found a hair in her food. Overall we had a great stay but unfortunately we won't be returning to the restaurant.
Stayed 2 nights in Mar 2024
Response from Melanie on 29 Mar 2024
I am sorry about the service you received int he restaurant. We are working to improve our restaurant operations and I hope that the next time you are in you give us another chance in the restaurant.

10/10 Excellent

Quontell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was EXCELLENT!! I loved the stay! I definitely will only choose this hotel when i visit again.
Stayed 1 night in Mar 2024
Response from Melanie on 18 Mar 2024
Thank you so much for your kind response. We are happy that you enjoyed your stay with us. Looking forward to seeing you again soon.

2/10 Terrible

Samson

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Melanie on 29 Mar 2024
We are sorry that your experience was less than stellar. We hope that you give us another chance and you can have that great experience next time.

6/10 Okay

Patricia

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
There was no trash emptied for the 3 days we were there. Also, we requested some housekeeping at check in and never received anything without 3-4 follow ups at the front desk. There was no sense of urgency for anything including toilet tissue and when the staff discovered you booked through a third party it was quite obvious that your stay was not important to them. Lastly, there were multiple foxes living in the dunes and the property with no warning. There were several instances when we were less than 6 feet from them as they were on the decks and walkways on the oceanfront.
Stayed 3 nights in Mar 2024
Response from Melanie on 16 Mar 2024
I am sorry that you had such a bad experience at our hotel. No matter who you book through we always try to treat all of our guests the same. As a matter of fact the only people who know you booked through a third party would be the person who checked you and we don't disclose that information with everyone. Those pesky foxes, we had signs up and the city told us that we had to take them down as it was their responsibility to put them up since it is a public beach, so we complied with their request, unfortunately there really is nothing that we can do about them walking on the beach and we try our best to keep them off of out decks, but it doesn't always work out. I am sorry that your stay was less then stellar and I hope that you will give us another try to make it right.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
WE wanted a quite winter get-away, just listening to the ocean outside the door. Quite, clean, convenient
Stayed 2 nights in Mar 2024
Response from Melanie on 13 Mar 2024
Thank you for your great review! We are glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here!!
Stayed 2 nights in Feb 2024
Response from Melanie on 2 Mar 2024
Amy we are so glad that you love it at the Hilton Garden Inn Ocean City. Hope to see you again soon and make sure you tell all your friends how much you enjoyed your stay!

10/10 Excellent

Vadim L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Melanie on 2 Mar 2024
Thank you for your feedback!

10/10 Excellent

Sarah M

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024
Response from Melanie on 2 Mar 2024
Thanks for saying that our hotel is very nice! I hope that you come back and see us again soon!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Melanie on 2 Mar 2024
Thanks for the 5 out of 5 rating. We hope to see you again soon

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Melanie on 2 Mar 2024
Thanks for your amazing review. We appreciate you staying with us and we hope to see you again soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Feb 2024
Response from Melanie on 2 Mar 2024
Thank you for your positive feedback. We appreciate you staying with us and we hope to see you again soon.

10/10 Excellent

Lindi

Stayed 2 nights in Feb 2024
Response from Melanie on 29 Mar 2024
Thank you for the 5 out of 5 rating. We are glad that you had an amazing experience with us.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean Front at a great off season rate.
Stayed 1 night in Feb 2024
Response from Melanie on 2 Mar 2024
Glad that you enjoyed your Ocean front view. Hope to see you again soon.

10/10 Excellent

Joyce, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from Melanie on 2 Mar 2024
Thank you for your positive review. We hope to see you again soon.

2/10 Terrible

Elbert

Stayed 2 nights in Feb 2024
Response from Melanie on 29 Mar 2024
We are sorry that your experience was less than stellar. We hope that you give us another chance and you can have that great experience next time.

10/10 Excellent

Aigner

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Beverley on 5 Feb 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Jarvis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really don’t know where to begin with this place! With it being an ocean front property, newly renovated, and in a prime location… the hotel speaks for itself. What deserves to be talked about is the staff and the vibe, the heartbeat of any establishment. The staff is NOTICEABLY personable, friendly, and accommodating. From the front desk, managers, housekeeping, and restaurant staff.. they are all top tier. It almost has bed and breakfast vibes, you feel like the only guests! They remembered us, from just a short stay around Christmas. That just meant a lot. The expansive back porch feels like home, easy access to the beach, clean rooms, and awesome amenities! I just can’t say enough good things about the place. Thank you OC Hilton Garden Inn, we now lovingly refer to you as “our little beach house”. Thank you for being better than the rest!
Stayed 2 nights in Jan 2024
Response from Beverley on 5 Feb 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Reginald, Laurel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes this feel like our second home!
Stayed 2 nights in Jan 2024
Response from Beverley on 5 Feb 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Beverley on 5 Feb 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quite, the staff was friendly and helpful when I messed up my reservation days,
Stayed 2 nights in Jan 2024
Response from Beverley on 5 Feb 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Beverley on 5 Feb 2024
Thank you for choosing us. We welcome you,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay, but I do miss the ambience how it was prior to the new owners and complete renovation.
Stayed 2 nights in Nov 2023
Response from Beverley on 5 Feb 2024
Thank you for choosing us. We welcome you,

4/10 Poor

Crystal

Travelled with family
Disliked: Staff & service
Not Worthy Of The Hilton Name
Could have stayed somewhere much cheaper for the same service and comfort but got sucked in by the “Hilton” name. When we checked in their computers were down so they couldn’t confirm my payment method but said they would call me once they get their systems running. Well, I got that phone call at 10PM when I was sleeping. Shampoo/ Conditioner bottles don’t get restocked between customers so mid shower I found out the condition was not replenished so I had to wash my hair with no conditioner. The rooms were no smoking but the smell of weed reeked through the hallway and into our room. Customer service didn’t care and showed no interest in any of our concerns.
Stayed 3 nights in Jan 2024
Response from Melanie on 2 Mar 2024
Crystal, I am sorry for all of the inconveniences that you faced while staying at the hotel. I understand that it can be frustrating to not get the expected service that you have come to know and love when staying at a Hilton property. We have so many improvements that we have made in the last few months that I can only hope one day you will give us another try. I am going to take this feedback and share it with my staff so that we can improve and make everyone's stay better.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband & I booked an oceanfront room for my birthday. It's not huge, but extra special. Has everything we need plus a beautiful view!
Stayed 1 night in Jan 2024
Response from Beverley on 5 Feb 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hilton Garden Inn OC Team on 12 Jan 2024
Dear Joseph, thank you for your feedback on your most recent stay with us, we appreciate your time and look forward to seeing you again!

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hilton Garden Inn OC Team on 12 Jan 2024
Dear Barbara, thank you for taking a moment to leave a review for us! We deeply appreciate your time and feedback and we hope to see you again in the future!

10/10 Excellent

Concella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn OC Team on 12 Jan 2024
Dear Concella, thank you for your feedback on your most recent stay with us, we appreciate your time and look forward to seeing you again!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn OC Team on 12 Jan 2024
Dear Lisa, thank you for taking a moment to leave a review for us! We deeply appreciate your time and feedback and we hope to see you again in the future!

2/10 Terrible

Alexander

Stayed 2 nights in Dec 2023
Response from Melanie on 2 Mar 2024
I am sorry that you felt that our hotel is only worth a 1. I am hoping to take your experience and share it with my staff. If you could elaborate that would be great. We have made many improvements in the last month and so I am hoping that you will give us another try.

10/10 Excellent

Tung Heng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Beverley on 5 Feb 2024
Thank you for choosing us. We welcome you,

6/10 Okay

Dane

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hilton Garden Inn OC Team on 12 Jan 2024
Dear Dane, thank you for your feedback on your most recent stay with us, we appreciate your time and look forward to seeing you again!

10/10 Excellent

Fran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hilton Garden Inn OC Team on 12 Jan 2024
Dear Fran, thank you for taking a moment to leave a review for us! We deeply appreciate your time and feedback and we hope to see you again in the future!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last time I stayed, it was called Dunes Manor….now being a Hilton, I was pleased by the upgrades. Room was great, service great, and great location with a beautiful ocean view.
Stayed 2 nights in Dec 2023
Response from Beverley on 5 Feb 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 3 nights in Dec 2023
Response from Beverley on 5 Feb 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Daniel, Frederick

Stayed 3 nights in Dec 2023
Response from Hilton Garden Inn OC Team on 12 Jan 2024
Dear Daniel, thank you for your feedback on your most recent stay with us, we appreciate your time and look forward to seeing you again!

10/10 Excellent

barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property surprised me, it was above and beyond what I expected. Views were beautiful. Rooms clean, staff friendly, parking easy, and everything you need closely located. Not only would I highly recommend this property but I have put it on my definitely return list.
Stayed 1 night in Dec 2023
Response from Beverley on 5 Feb 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

Natividad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was renovated and everything was clean and practically new. Beautiful hotel and very friendly and courteous staff. Would recommend and definitely come back.
Stayed 2 nights in Nov 2023
Response from Beverley on 5 Feb 2024
Thank you for choosing us. We welcome you,

10/10 Excellent

King Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hilton Garden Inn OC Team on 12 Jan 2024
Dear King Lewis, thank you for taking a moment to leave a review for us! We deeply appreciate your time and feedback and we hope to see you again in the future!