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Alexandre Hotel Troya

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2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
2 outdoor pools, pool umbrellas, pool loungers
Junior Room | Balcony

Overview of Alexandre Hotel Troya

Alexandre Hotel Troya

4.0 star property

3.8/5 Good

Top rated for staff & service (4.1/5)

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant
Rafael Puig Lluvina, 2, Playa de las Americas, Adeje, Tenerife, 38670

Explore the area

  • Popular LocationVeronicas Strip3 min walk
  • Popular LocationSiam Park17 min walk
  • Popular LocationPuerto Colon Marina18 min walk
  • AirportTenerife (TFS-Tenerife South)20 min drive

Room options

About this area


Located in Adeje, Alexandre Hotel Troya is next to a golf course and near the beach. The area's natural beauty can be seen at La Caleta National Park and Teide National Park, while Arona Pyramid and San Miguel Castle are cultural highlights. Travelling with kids? Consider Siam Park, or check out an event or a game at Estadio Antonio Domínguez Alfonso. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.

What's nearby

  • Troya Beach - 1 min walk
  • Veronicas Strip - 3 min walk
  • Torviscas Beach - 6 min walk
  • Siam Park - 17 min walk
  • Puerto Colon Marina - 18 min walk

Getting around

  • Tenerife (TFS-Tenerife South) - 19 min drive

About this property

Alexandre Hotel Troya

4-star family-friendly resort next to a golf course, rejuvenated in 2019
Close to Siam Park, Alexandre Hotel Troya provides 18 holes of golf, a poolside bar and a terrace. Adventurous travellers may like the aerobics at this resort. Treat yourself to a Thai massage, a detox wrap or aromatherapy at Natural Spa, the on-site spa. Enjoy international cuisine and a poolside location at the two on-site restaurants. Free in-room WiFi is available to all guests, along with shopping on site and a garden.
Additional perks include:
  • 2 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Self-parking (surcharge), concierge services and luggage storage
  • A lift, a TV in the lobby and a vending machine
  • A front desk safe, massage treatment rooms and a 24-hour front desk
  • Guest reviews give good marks for the helpful staff and location
Room features
All guest rooms at Alexandre Hotel Troya feature perks, such as air conditioning, as well as amenities, such as complimentary wireless Internet access and in-room safe (surcharge).
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Smart TVs with satellite channels
  • Daily housekeeping, desks and phones

All-inclusive details

All-inclusive room rates at Alexandre Hotel Troya are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).


English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 6 per day)
  • Limited on-site parking

Food and drink

  • 2 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Restaurant La Palapa
  • Restaurant Arena
  • Bar Salón
  • Bar La Palapa

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Aerobics classes
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms


  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference centre (1119 square feet of space)
  • A meeting room


  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace


  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room
  • Turkish bath/hammam


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)


  • Renovated entire property – July 2019
  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets


  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower


  • Satellite channels
  • Smart TV


  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe (surcharge)
  • Soundproofing

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82% of travellers were happy with check-in
Check-in from 2 PM - noon


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Self-parking fee: EUR 6 per day
  • In-room safe fee: EUR 2.50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Conference rooms (surcharge) may be available on request; advance booking is required.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility or hot tub
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Troya
Hotel Troya Arona
Troya Arona
Hotel Troya

Frequently asked questions

Does Alexandre Hotel Troya have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Alexandre Hotel Troya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Alexandre Hotel Troya?

Self-parking is available for EUR 6 per day. Limited spots are available.

What time is check-in at Alexandre Hotel Troya?

Check-in is from 2 PM - noon.

What time is check-out at Alexandre Hotel Troya?

Checkout is at noon.

Are there all-inclusive benefits at Alexandre Hotel Troya?

Some rate plans available at this property are all-inclusive.

Where is Alexandre Hotel Troya located?

Offering direct access to the beach, this Adeje resort is next to a golf course and within 1 mi (2 km) of Troya Beach and Siam Park. Fanabe Beach and Los Cristianos Beach are also within 2 miles (3 km).

Can I cancel my reservation for free at Alexandre Hotel Troya and receive a full refund?

Yes, Alexandre Hotel Troya offers free cancellation on select room rates, because flexibility matters! Please refer to Alexandre Hotel Troya cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings



Rating 5 - Excellent. 62 out of 245 reviews
5 - Excellent 25%
Rating 4 - Good. 113 out of 245 reviews
4 - Good 46%
Rating 3 - Okay. 43 out of 245 reviews
3 - Okay 18%
Rating 2 - Poor. 21 out of 245 reviews
2 - Poor 9%
Rating 1 - Terrible. 6 out of 245 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities



5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent location lovely room bit close to Veronics strip
Stayed 9 nights in Aug 2022

2/5 Poor

Stayed 12 nights in May 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my stay very much. Clean hotel, great pool bar. Helpful staff, especially at the reception. The only thing I would recommend is a few more options in the restaurant, including the all-inclusive. I would come again.
Stayed 5 nights in Apr 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only disappointment was all inclusive food and drinks, food in my opinion was not of a 4 star hotel and the cocktails were poured from a machine which to me wasn’t a cocktail.
Stayed 5 nights in Mar 2022

2/5 Poor

Louise Marie
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sea view room was lovely and pool area good. Food was not great for a 4 star, not much sleep due to nearby night clubs, hotel offered another room but not sure it would have made a difference.
Stayed 5 nights in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2022

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

3/5 Okay

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 14 nights in Dec 2021

5/5 Excellent

Mary Agnes
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was very clean ,lovely staff and fabulous food at every meal.our room was cleaned every day& fresh towels.There was easy access to sunloungers at pool and there was limiited activities - aqua aerobics and salsa.very near beach & promenade & coffe shops & restaurant .charges for safe,deposit on towels and my only complaint was the daily charge for parking & charging the mobility scooter which my husband needed to get is an uncovered area & we had rain while there & had difficulty getting a cover for scooter.overall we felt safe as everyone wore their masks and there was adequate hand sanitisors at every point.
Stayed 10 nights in Nov 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfied
Terrible food, not good cleaning and pool is not warm Like they say. Plus you have to pay for drinks. Not a 4 stars hotel at all.
Stayed 5 nights in Nov 2021