We had a very good stay at Lopesan. The hotel is sprawling and has great facilities such as the spa, which is amazing, and a number of different pools.
The rooms are well sized and are comfortable.
However, there are a few small improvements that the hotel should make, especially given the room tariff being charged of guests - in our opinion, this makes the hotel 4 star not 5 star as advertised.
Some of small details include:
We asked for a kettle in our rooms so that we could make some tea in the mornings. We were provided with kettles but then had to ask for cups separately. These were then all taken away the next morning by housekeeping.
For our last morning at the hotel, we asked for a late check out. I was told I couldn’t get one whereas my friend got one. As a result, I had to check out at 12, then come back at 1.15 to be given a hospitality room to have a shower. As a result, I had to move my bags 3 times. The hotel was by no means full and therefore I would’ve expected them to agree to giving me a late check out at 2pm. This is what I’ve experienced at every other 5 star hotel.
And finally, upon arrival, we were never offered any welcome drinks. Over the next few days, almost every time we went past reception, new guests were being offered welcome drinks.
