5 stars are given to hotels based on property AND service.
Property: 5 stars (great pools, view, building, room: that's excellent; no doubt).
Service? Definitely NOT a 5* hotel.
First of all, and this is a SHAME: there is NO DRINKING WATER in the hotel. I found out too late. Nobody told me the water was not drinkable, and I needed to take my medication. I ended up with 2 days of diarrhea. When I asked for water, I was told to use the mineral water in the room (6 Euro/Litre...). There is no water to drink in the whole place. The closest supermarket is 1 km away.
When I pointed out this fact, a waiter told me: "it's their business".
And a manager told me, with a straight face: "THIS IS A 5 STAR HOTEL!" (unbelievable)
So... if you're thirsty (or need to take your medications), be ready to pay the most expensive water in your life. Or to end up sick.
Something else: half of the employees have an attitude. A waitress at breakfast even treated me rudely... I didn't come here to be mistreated. The same can be said from people at the reception. The cleaning staff are amazing. But many of the rest think they own the place, and treat you like that.
I've been in 2000 cities in 58 countries. This was one of the most beautiful properties I have visited, and one of the places where I felt the worst.
I would NEVER come back to this place and would not recommend you to come.
There are swimming pools everywhere. And the sea is close, and it's a million times better than any pool.
