Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
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Reviews of Hotel Monte Carlo Ocean City

3 out of 5
Hotel Monte Carlo Ocean City
216 N Baltimore Ave, Ocean City, MD

Reviews

7.4

Good

Rating 10 - Excellent. 204 out of 569 reviews" "
Rating 8 - Good. 158 out of 569 reviews" "
Rating 6 - Okay. 94 out of 569 reviews" "
Rating 4 - Poor. 56 out of 569 reviews" "
Rating 2 - Terrible. 57 out of 569 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice and easy to find
Stayed 1 night in Apr 2024
Response from Chris - General Manager on 29 Apr 2024
Thank you Emily! We hope to see you again in the future!

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk was great!!!
Stayed 2 nights in Apr 2024
Response from Chris - General Manager on 23 Apr 2024
Awesome! We hope to see you again soon!

10/10 Excellent

Augusta

Very nice rooms ,
Stayed 2 nights in Apr 2024
Response from Chris - General Manager on 23 Apr 2024
Thank you Augusta! We hope to see you again in the future!

10/10 Excellent

Maurice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE
Stayed 1 night in Apr 2024
Response from Chris - General Manager on 17 Apr 2024
Thank you Maurice!

10/10 Excellent

Denise, West Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Anna at the front desk was wonderful. She was able to check us in a bit early and we were so grateful.
Stayed 2 nights in Mar 2024
Response from Chris - General Manager on 2 Apr 2024
We are so glad you had a great time with us! I'll pass along your kind words to Anna.

8/10 Good

Rachel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Service & Area Amazing. Housekeeping needs improvement. Pillows were stained.
Stayed 1 night in Mar 2024
Response from Chris - General Manager on 30 Mar 2024
Thank you for your feedback! We're delighted you enjoyed our service and surroundings. We apologize for any inconvenience regarding housekeeping and stained pillows. Rest assured, we'll address these issues promptly.

10/10 Excellent

roger

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top pool. The parking is very very tight and limited.
Stayed 1 night in Mar 2024
Response from Chris - General Manager on 26 Mar 2024
We're glad you enjoyed your stay with us Roger! We hope to see you again in the future!

10/10 Excellent

samuel j

Stayed 1 night in Mar 2024
Response from Chris - General Manager on 26 Mar 2024
Thank you Samuel!

10/10 Excellent

Thandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris - General Manager on 26 Mar 2024
Thank you Thandi

10/10 Excellent

Dameeshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris - General Manager on 26 Mar 2024
Thank you Dameeshia! We are glad you enjoyed your stay!

2/10 Terrible

Noah

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Chris - General Manager on 21 Mar 2024
Noah,I extend my sincere apologies for any inconvenience experienced during your recent stay. Upon thorough examination of the details outlined in your folio, it has come to our attention that our team was strictly adhering to the regulations and guidelines mandated by the Americans with Disabilities Act (ADA). These regulations necessitate that service animals remain attended to at all times while on hotel premises.Please know that we deeply value your feedback and strive to ensure that all guests' experiences are in accordance with both legal requirements and our commitment to providing exceptional service. Should you have any further concerns or require clarification, please do not hesitate to reach out to us directly.

10/10 Excellent

Daniel, Lodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Chris - General Manager on 8 Dec 2023
Thank you Daniel!

10/10 Excellent

Martha

Stayed 3 nights in Sep 2023
Response from Chris - General Manager on 21 Nov 2023
Thank you Martha!

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris - General Manager on 29 Oct 2023
Thank you Alexandra!

2/10 Terrible

Tanja

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had stayed at 3rd St city location from 10/20/23 - 10/22/23 - our experience will not have us returning. To start we called to ask if we could get a parking pass for prior to check in, no issue there. When we arrived the desk clerk said our room was ready if we just wanted to go in early. Sounded good, however she then tell us, after checking in that there was a $25 early check in fee. She never mentioned that prior and sort of left us stuck for it, as at this point by husband was already bringing in our things. (misleading). We got to the room and unload and the tv didn't turn on and the hall smelled horrible of weed. We called to the desk. A man came up quickly (good thing) and sprayed the hall and found the remote was bad for the tv. He turned on the tv and there were 2 lines going from top to bottom. We pointed it out and he shrugged his shoulders and left. So tv was crappy the entire time. The pictures on the walls were all gross and dirty, as well as the windows. There was also gross random splatter on the walls randomly. The shower - squeeled super loud and the hot tub...useless...took about an hour to fill and then the jets weren't working right, included one that was completely broken and shot water all over the place. On top of all that, we had to go down to the desk as they didn't leave wash clothes or hand towels. Oh - the fridge - had a piece broken on the inside and didn't work. Overall - horrible experience. The front desk on the way out just said that she c
Stayed 2 nights in Oct 2023
Response from Chris - General Manager on 23 Oct 2023
Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the inconveniences you faced during your visit, as this falls below our usual standards of service. Your concerns have been shared with our team, and we will be addressing these issues to ensure they are not repeated in the future. We also do advertise the early check-in fee of 25 through all of our confirmations and pre-arrival communications. We appreciate you bringing these matters to our attention, and we hope you will consider giving us another chance to provide you with a more pleasant experience on your next visit.

10/10 Excellent

Merlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris - General Manager on 23 Oct 2023
Thank you Merlyn! We hope to see you again soon!

10/10 Excellent

mark

Stayed 2 nights in Oct 2023
Response from Chris - General Manager on 31 Oct 2023
Thanks Mark! We're glad you enjoyed everything!

8/10 Good

gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLAEN ROOMS BATHROOM SMALL BUT CLEAN AND GREAT SHAMPOO AND CONDITIONERS.VERY CLOSE TO BOARDWALK
Stayed 3 nights in Oct 2023
Response from Chris - General Manager on 21 Oct 2023
Thank you Gilbert! We're so glad you enjoyed your time with us and the boardwalk!

6/10 Okay

Aimee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk person was unfriendly and short. There was no hand soap in the bathroom and the body wash container was empty so we had no means to wash our hands after using the toilet. The parking lot was across the street which would have fine except for the flooding on the side of the road which caused you to get splashed from the cars driving.
Stayed 1 night in Oct 2023
Response from Chris - General Manager on 20 Oct 2023
Hi AImee, I apologize that the room was not fully stocked. We have plenty of extra and would have been happy to have refilled any containers for you. Hopefully, you give us another opportunity to give you a most pleasant stay with us in the future.

8/10 Good

Hector

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chris - General Manager on 19 Oct 2023
Thank you Hector!

4/10 Poor

MacKennon

Stayed 2 nights in Oct 2023
Response from Chris - General Manager on 7 Nov 2023
MacKennon, we are sorry if we did not meet your expectations and would love to know more about your experience. We hope you revisit us in the future so we can provide you with a more pleasant stay!

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chris - General Manager on 17 Oct 2023
Thank you Reginald, we are glad you enjoyed your time with us!

10/10 Excellent

joseph corbett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chris - General Manager on 16 Oct 2023
Thank you Joseph!

10/10 Excellent

Jaycee, Greenville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chris - General Manager on 16 Oct 2023
Thank you Jaycee!

6/10 Okay

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel rooms are very spacious but the room need some maintenance. Hotel do not have a rooftop pool and 5th and 6th floors are closed. Game room was not open. Overall we felt safe and the boardwalk was a 5 minute walk.
Stayed 2 nights in Oct 2023
Response from Chris - General Manager on 16 Oct 2023
Hi Tiffany! We are glad you enjoyed your stay! Our 5th floor has guest rooms on it and is never closed, and our 6th floor is the rooftop. The rooftop is still open, however, our rooftop pool is closed for the season. Our game room operates on the same hours as the indoor pool and can be accessed from both the indoor pool, and the parking lot.

10/10 Excellent

sean

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Location and nice clean rooms
Stayed 1 night in Oct 2023
Response from Chris - General Manager on 14 Oct 2023
Thank you Sean! We hope to see you again in the future!

6/10 Okay

Michele

Liked: Cleanliness
Disliked: Room comfort
Mattress terrible
Bed was like sleepi g on plywood
Stayed 2 nights in Oct 2023
Response from Chris - General Manager on 9 Oct 2023
Michele, I apologize that you were not comfortable with the mattress, they were just replaced over the winter.

6/10 Okay

Diana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Chris - General Manager on 10 Oct 2023
Thank you Diana!

10/10 Excellent

Talha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Chris - General Manager on 10 Oct 2023
Thank you Talha! We're glad you enjoyed everything!

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice.
Stayed 2 nights in Oct 2023
Response from Chris - General Manager on 8 Oct 2023
Thank you, Ronald, we hope to see you again soon!

10/10 Excellent

Wagner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Chris - General Manager on 6 Oct 2023
Thank you Wagner!

8/10 Good

robynlynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chris - General Manager on 4 Oct 2023
Thank you Robynlynn, we're glad you enjoyed everything!

10/10 Excellent

Christina

Stayed 4 nights in Sep 2023
Response from Chris - General Manager on 22 Oct 2023
Thanks Christina! Glad you had a great time with us!

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Roof deck was a huge plus! Clean, large room with a balcony.
Stayed 1 night in Oct 2023
Response from Chris - General Manager on 2 Oct 2023
Thanks Nicole! We hope to see you again in the future!

10/10 Excellent

Mikayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw mixed reviews on here so I was hesitant to book but I’m glad I did. The hotel was very clean and very convenient. It’s right off the boardwalk & our room had a balcony and jetted tub. we did stay off season so I’m not sure how it is during peak season but I would stay here again. Roof top pool/hot tub. as well as an indoor pool. Jackie was very helpful our first night there!
Response from Chris - General Manager on 29 Sept 2023
Thank you Mikayla! We're thrilled that you enjoyed everything and that Jackie was able to help you. I'll be sure to pass along your kind words to her. We hope to see you again in the future!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Chris - General Manager on 30 Sept 2023
Thank you Brandi! We're so glad you enjoyed everything!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time and would definitely start here again. It's so close to everything but yet far enough so you have your space. The staff was very friendly and helpful. I would definitely recommend staying here in fact I tried and the hotel, (for the type of room and what I'm willing to pay) are already booked so we'll try again next year
Stayed 4 nights in Sep 2023
Response from Chris - General Manager on 27 Sept 2023
Thank you Tammy! It's very nice to read that you enjoyed everything. We look forward to seeing you again soon!

8/10 Good

Deidre

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Chris - General Manager on 27 Sept 2023
Thank you Deidre, we're glad you enjoyed everything!

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and very conveniently located. The room was clean. The room was stocked with plenty of towels and wash clothes, which were very good quality and extra soft. I didn't like that the parking was across the street for the hotel, I didn't know that when I booked the room.
Stayed 1 night in Sep 2023
Response from Chris - General Manager on 26 Sept 2023
Hi Donna, glad you enjoyed everything! Yes, like most buildings in this area located on the ocean side of the road, our parking is directly across the street.

8/10 Good

Elisha

Liked: Cleanliness, staff & service, amenities
Great staff, average property and good location
Stayed 2 nights in Sep 2023
Response from Chris - General Manager on 26 Sept 2023
Thank you Elisha, we are glad you enjoyed everything!

8/10 Good

Tammy

Stayed 2 nights in Sep 2023
Response from Chris - General Manager on 14 Oct 2023
Thank you Tammy!

8/10 Good

Marie, Mays Landing

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to where we wanted to go. clean,friendly sraff always willing to help. all and all a very nice place to stay.
Stayed 3 nights in Sep 2023
Response from Chris - General Manager on 24 Sept 2023
Thank you Marie, we hope to see you again in the future!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with great front desk staff. I would absolutely stay here again!
Stayed 2 nights in Sep 2023
Response from Chris - General Manager on 22 Sept 2023
Thank you Michelle! Glad you enjoyed everything, and we look forward to seeing you again in the future!

8/10 Good

Alexis

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice property when we walked in the room smelled like urine for some reason I addressed this issue as I walked in they wanted a 50 dollars if there is any damage … she said you will get this back when you leave I said don’t wanna be a problem if you think we did it they fixed the issue right away went on the board walk the older lady was nice about it.. the girl at nite after she stated she was going to leave by 11 on Monday nite however the girl after her was rude and I asked a question said she didn’t know and that I’m new
Stayed 2 nights in Sep 2023
Response from Chris - General Manager on 22 Sept 2023
Alexis, I will address the comments about the staff directly with them. I apologize if there were any issues or smells during your stay.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bike week
Good hotel , only has 1 elevator and no coffee other then that it was fine
Stayed 5 nights in Sep 2023
Response from Chris - General Manager on 19 Sept 2023
Thank you Lynn! We hope you enjoyed Bikefest! While we do not provide coffee in the lobby, we do provide coffee packets for the coffee makers in the room.

6/10 Okay

Jeanine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bathrooms need little updating and the ceilings had mold. Other than that beds tv balcony all great. Elevator can be an issue if it's really crowded. I also stay at the newer Monte Carlo on 11th
Stayed 2 nights in Sep 2023
Response from Chris - General Manager on 19 Sept 2023
Thank you Jeanine!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly. Hotel very clean.
Stayed 2 nights in Sep 2023
Response from Chris - General Manager on 19 Sept 2023
Thank you Kelly! We hope to see you again in the future!

10/10 Excellent

Michele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied!!
Check in was quick and painless. Liked that the hotel sent a text to give check in info. Saved time when we got there. We were there to attend a concert at the inlet during bike week. The location was perfect!! The hotel itself was very nice and super clean. Staff was pleasant and helpful. Would definitely stay there again.
Stayed 1 night in Sep 2023
Response from Chris - General Manager on 17 Sept 2023
Thank you, Michele! We are glad you enjoyed everything and we look forward to seeing you again in the future!

8/10 Good

Jadyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable and friendly staff pool was nice
Stayed 2 nights in Sep 2023
Response from Chris - General Manager on 17 Sept 2023
Thank you Jadyn!