Front of property

Reviews of Punto di Oro Residences

2.5 out of 5
Punto di Oro Residences
Tanki Leendert 121-K, Oranjestad

Reviews

8.0

Very good

Rating 10 - Excellent. 60 out of 185 reviews" "
Rating 8 - Good. 81 out of 185 reviews" "
Rating 6 - Okay. 23 out of 185 reviews" "
Rating 4 - Poor. 11 out of 185 reviews" "
Rating 2 - Terrible. 10 out of 185 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Yvette

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

seu-lai, willemstad

Stayed 5 nights in Feb 2024

8/10 Good

seu-lai, willemstad

Travelled with group
Liked: Amenities
Budget and Family Friendly, located in a odd spot but is okay if you have a rental car. Small mini markets nearby
Stayed 10 nights in Mar 2024

8/10 Good

Pier

Travelled with partner
Liked: Property conditions & facilities
The hosts are super hosts, any issue is resolved right away! Very friendly and easy to approach
Stayed 16 nights in Mar 2024
Response from Front desk on 26 Apr 2024
Thank you very much for your kind words, Pier. It was a pleasure hosting you.

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was really nice and well maintained and the management was really helpful and communicative. The onsite car rental was also great and very easy. Good location close to everything. Would stay again and highly recommend!
Stayed 6 nights in Mar 2024
Response from Front desk on 8 Apr 2024
"Thank you very much, Brian! We're happy to hear that you had a pleasant stay with us. It was a pleasure having you, and perhaps we'll see you again next time.

10/10 Excellent

Ghivet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing service ,hotel apartments and sparkling clean units and pool area the owner is amazing and his son as well !!!we where 3 and different ages and loved it will go again ❤️
Stayed 4 nights in Mar 2024
Response from Front desk on 18 Mar 2024
Thank you very much, we are glad to hear that you enjoyed your stay with us. It was a pleasure having you!

4/10 Poor

dean

Travelled with group
Liked: Amenities
Property owner is a nice guy. But his son is an a..hole. The toilet was stuck and he asked me to go and unplug it toilet myself. I had to remind him I'm still a PAYING guest
Stayed 3 nights in Feb 2024

4/10 Poor

Giulio

Stayed 1 night in Feb 2024

8/10 Good

Laura

Stayed 7 nights in Feb 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness
Like that it is off the beaten path and has cooking facilities and a nice pool. Manager is always on site and works hard to address any issues that may arise.
Stayed 14 nights in Jan 2024
Response from Front desk on 14 Mar 2024
Thank you for the review. It was a pleasure having you!

8/10 Good

Juan Sebastian

Liked: Cleanliness, amenities, property conditions & facilities
He was a good place and nice and quiet
Stayed 5 nights in Dec 2023
Response from Front desk on 19 Jan 2024
Thank you, it was a pleasure having you.

8/10 Good

Marsha s

Travelled with family
Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Robert Oliver

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Dec 2023

6/10 Okay

ALTARIQ, Paramus

Travelled with partner
Disliked: Property conditions & facilities
The property is ok at best. 1st you need a rental car wherever you stay on the island. The area around property look run down. The property itself is under renovation but our (4) days there we did not see any worker (as if they ran out of money). The room was clean (but a very hard bed) the website pictures of site needs to be updated. It loom like they are using pictures from grand opening
Stayed 3 nights in Dec 2023

10/10 Excellent

Terrance

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Aljay

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Ramona

Stayed 4 nights in Sep 2023
Response from Punto di Oro Manager & Front desk staff on 10 Oct 2023
Thank you, Ramona! We're delighted to hear you enjoyed your stay. We hope to welcome you back soon!

8/10 Good

Shade

Stayed 6 nights in Mar 2023

8/10 Good

Ernest

Stayed 11 nights in Feb 2023

8/10 Good

Roeland

Liked: Cleanliness, property conditions & facilities
The apartment is basic and ok. The staff is friendly.
Stayed 2 nights in Feb 2023

8/10 Good

Mark

Travelled with partner
Disliked: Amenities
Nice to be able to cook rather than eat out all the time. Pool was nice and there was a nice grill and gazebo for us to use. Staff was friendly and nice.
Stayed 7 nights in Feb 2023
Response from Punto di Oro Manager & Front desk staff on 10 Oct 2023
Thank you, Mark! We're glad you enjoyed the convenience of having a kitchen in your room and that you liked our pool, grill, and gazebo. We try our best to provide the best service.. we look forward to hosting you again!

8/10 Good

Freddy

Stayed 1 night in Jan 2023

8/10 Good

Andreas

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Staff Punto di Oro on 5 Dec 2022
Thank you for stay and we hope to see you soon.

8/10 Good

alfredo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
hard to find need better indications, we love the place clean with all you need to make your stay perfect
Stayed 10 nights in Nov 2022
Response from Punto di Oro front desk staff on 28 Nov 2022
We appreciate you staying with us. Have a wonderful week.

8/10 Good

Roderick

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Oct 2022
Response from Punto di Oro Manager & Front desk staff on 25 Oct 2022
Thank you Roderick for rating us. We appreciate it. It was great having you and we are looking forward to see you back soon. Kind regards, Erika

10/10 Excellent

Rolin

Stayed 4 nights in Oct 2022

8/10 Good

Andreas

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2022
Response from Punto di Oro staff on 31 Aug 2022
Dear Andreas, Thank you very much for rating us. We appreciate it. It was great having you. We hope to welcome you back.Kind regards,

6/10 Okay

Nicolas

Travelled with family
unpleasant Vacation stay
we arrived the key was left inside the apartment ,First thing the glass doors going out the back had no lock, no hot water i ask they told me the boilers don't work . in 3 occasions had to kill 3 large ROACHES , on the second night of stay my daughter found a baby Lizard in her bed. we told them the last day she had no words out her mouth, will never stay there again .
Stayed 7 nights in Jul 2022

10/10 Excellent

pervaiz

Liked: Cleanliness, amenities, property conditions & facilities
Privacy
Stayed 4 nights in Jul 2022

10/10 Excellent

Jolanta

Liked: Cleanliness, room comfort
Nice apartment
Very nice place. Big pool. Laundry on site. Spacious and comfortable apartment with separate bedroom . Fully equipped kitchen . Little bit far from the beach, but takes about 5-10 min with the car . Would definitely stay there again
Stayed 8 nights in Jul 2022
Response from Punto di Oro front desk staff on 14 Jul 2022
Dear Jolanta, Thank you very much for your review. We are happy that you had a good time. We are looking forward to having you back soon. Sunny Greetings,

4/10 Poor

Marc, Santa Cruz

Travelled with partner
Liked: Amenities, property conditions & facilities
The stay everything was great, but they need to improve to self check in.
Stayed 2 nights in Jun 2022
Response from Punto di Oro staff on 30 Jun 2022
Dear Marc, we are sorry to hear that and we will definitely work on this.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2022
Response from Kris on 27 Apr 2022
Thank you very much. We hope to see you soon. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Samira

Travelled with family
Liked: Cleanliness
The TV signal was terrible and it is absurd that they only give one key for an apartment with 4 adults, you cannot do this unless the reception is open 24 hours which is not the case
Stayed 4 nights in Apr 2022
Response from Punto Di Oro Staff on 26 Apr 2022
Thank you for taking the time to leave us such a great compliment. We appreciate your review for improving our services. Take care, be safe we hope to see you very soon!

2/10 Terrible

Kenneth W

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
There was no coffee maker no ice maker 15 motorcycles parked in the pool area so of course there was no lounge chairs by the pool not as portrayed by Expedia pictures
Stayed 7 nights in Mar 2022
Response from Punto di Oro staff on 1 Apr 2022
Hi Kenneth, I’m sorry to hear that our staff wasn’t able to provide you with all the information. I will be sure to pass your feedback on, and we’ll work on improving every information's for our customer service in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review! Take care and stay safe.

10/10 Excellent

Perfecto

Travelled with family
Liked: Amenities, property conditions & facilities
Punto di Oro Hotel/Residences is great for a family on a budget. The area is safe, the staff is great. A big thank you to Kris from the front desk and to the owner Prakresh. This location is centrally located. The furtherest I had to drive was 30 minutes. To the main strip in Palm Beach it's just a 15 minute drive. Super convenient! Would definitely go back.
Stayed 6 nights in Mar 2022
Response from Kris on 29 Mar 2022
Thank you very much. And thanks so much for sharing your experience with us. We hope to see you soon. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property! You just have to make sure you have a car. Staff is super and give you there all !!!!!
Stayed 21 nights in Jan 2022
Response from Dea on 13 Mar 2022
Thank you John and Karen for staying with us. It was our pleasure hosting you both! Hopefully we see you both back soon! Stay safe and take care :)

8/10 Good

David

Liked: Cleanliness, room comfort
Punto di Oro Stay
The facilities and room were about what you would expect not staying on the resort and being an older property. Everything was clean and kept up. The main area pretty much looks like the pics that are put up. Very simple and quaint. We did find a broken toilet seat upon arrival which was fixed immediately. Staff was responsive and helpful. Only real downfall (maybe for some) was there was never any hot water...unless you wanted to wait until 2pm every day for showers. Other than that we enjoyed the stay. We are active people and did exploring but if we were to go back and just do more relaxation, we would probably look to do a resort that has many more amenities for that purpose.
Stayed 9 nights in Dec 2021
Response from Dea on 14 Jan 2022
Hi David, thank you very much for your kind words! We hope you enjoyed your stay and the island of Aruba. Take care and stay safe and we hope to see you both back at Punto di Oro.

2/10 Terrible

liliana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience with receptionist at the lobby while checking in and checking out. His is John and he was impolite, not professional and so rude to me and my husband. He neither follow Aruba Covid protocols because he wasn’t wearing mask when we were wearing. He didn’t gays the printing from the Covid negative results to take to the airport because he was with other guess who came after us so he didn’t respect us at all. I am wondering if he did this because my husband and I we are Americans because he sent us outside to wait while 2 other guests who were not Americans were inside the office when we were before the. We feel discriminated by him because we are Americans, he was totally impolite with us.
Stayed 1 night in Dec 2021
Response from John on 10 Jan 2022
I'm gonna take the time to respond to this public review because it is absolutely false. First of all it disappoints me to read such a review because it is not true. I was not rude or disrespectful to Liliana & her husband not once and not ever to other guests. You can't say I don't follow "Aruba Covid protocols" because we are working so we are not obligated to wear masks. We are also sitting behind a plastic curtain which creates a barrier between us and guests at the front desk. I did print the Covid results for Liliana & her husband, but they walked away due to their impatience. About the guest that you say came after you, he came BEFORE you to return a vehicle and I went outside to check the car and when I came back inside with him you guys had just entered the office. So yes, he was BEFORE you. Liliana's husband had started verbally attacking the other guest claiming that he "jumped the line". You can't claim that I did not respect you. It's actually the other way around; you did not respect me or the other guest. The reason I asked you to wait outside is because the office was filling up with people and you only had to wait for me to bring you your Covid test results so you had no urgent reason to be INSIDE the office. This has NOTHING to do with discrimination. I deal with all sorts of nationalities on a daily basis so my job requires me to be the OPPOSITE of discriminatory. I actually enjoy American culture as well as Latin culture and/or Dutch culture as I deal with these all day every day. My experience with these guests is that, unfortunately, they are very difficult and non-cooperative. Other guests who have witnessed their behavior would agree on this. I speak for all those who work in the service industry and have to deal with these type of guests who will try to tarnish your name and reputation because they themselves are difficult and have a big ego. To summarize I hope other front desk agents at wherever Liliana & husband might travel to in the future do not fall victim to these types of mistreatments. Other guests who I have dealt with will all disagree that I am disrespectful, impolite, discriminatory or whatever false label you guys may have given me.

8/10 Good

chigozie

Stayed 4 nights in Dec 2021

10/10 Excellent

NORMA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly,happy to help,I would love to have a blow dryer in the bathroom and maybe a safe box in the room,but the place was safe,clean and we have a good stay. I will return in the future.
Stayed 4 nights in Dec 2021
Response from John on 11 Jan 2022
Thank you for your kind review Norma! Just so you know the room does have a safe box but the key has to be requested at the front desk. I know that unfortunately this wasn't offered to you... but glad to hear that you'll be returning!

8/10 Good

Tony

Liked: Cleanliness, amenities, property conditions & facilities
Easy check in, helpful staff.
Stayed 3 nights in Dec 2021
Response from John on 11 Jan 2022
Thank you for your review Tony. Hope to have you again!

10/10 Excellent

Melania

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
That was clean, the receptionist was friendly, security service was good. I loved it.
Stayed 5 nights in Sep 2021
Response from Punto di Oro staff on 29 Sept 2021
Hi Meliana, Great having you as our guest, and glad to know that you did had a wonderful time. Hope to see you back soon on the island. Take care and be safe

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2021
Response from Kris on 26 Jul 2021
Thank you for the great ratings.

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from Kris on 21 Jul 2021
Good Morning Andreas, Thank you for your rating and do hope to see you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 13 nights in Jun 2021
Response from Kris on 21 Jul 2021
Dear Sir / Madam, We thank you for your review and do hope to see you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is located in an area with residents, with vicious dogs (please do not stay here . My children were terrified,
Stayed 3 nights in Aug 2019
Response from Punto di Oro staff on 4 Jul 2022
We are very sorry for this.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and a good central location on the island
Stayed 11 nights in Jul 2019
Response from Punto Di Oro Staff on 4 Jul 2022
Thank you

8/10 Good

DAVID

Liked: Cleanliness, staff & service
Decent place but not fancy
A good place for the one night we needed, but it would have been too small a room for a longer stay.
Stayed 1 night in May 2019
Response from Suzana Gomes on 26 Jun 2019
Dear David, We are glad you enjoy your stay with us. If you prefer bigger apartment, we available, as the two bedroom apartment or the suite. need additional information feel free to contact us.