Orchard Grove Hotels

"The pool was very dirty and my daughter and I both got sick."

"The hotel is comfortable and it’s right there by the lake so it is a perfect spot to enjoy Port Washington"

"Yes on both counts. The house keeping attendant was very helpful. I give her five stars. The breakfast was very good, hot and fresh. I started eating bagels again. My wife and I would stay again, when we are in the area."

"Room smelled like mold. Drains clogged and mattress sagged in middle"

"Clean room and it's close to a lot of stores and restaurants. The bar didn't open that Saturday night which surprised us because we were told it would be open."

"Room was pretty clean"

"Staff was fine, except the morning person who did the breakfast; she acknowledged absolutely no one, as if she wanted no interaction AT ALL, not even a smile. The door to our room required us to forcibly push the door closed in order for it to actually close. If you just allow the spring on the door to close itself (like it’s supposed to) you will find that you door is ajar EVERY TIME, which is very disturbing. The pool stairs has a slippery scum on it that indicates that the pool has not been emptied and thoroughly cleaned in a very long time. Pretty gross. And the vanity sink in the bathroom is basically all the counter space you get. Basically a bathroom for a guy, absolutely no counter space to place anything. I had to put a towel in the sink to make myself some counter space for my face cleaner, make up etc… teeny tiny pillows for your bed, and the window sill obviously hasn’t been cleaned in a while. There was a dead bug under a small spider web in the corner of the sill - thoroughly disappointed"

"The room was very clean. The linens were crisp white clean and plenty of pillows. The pillows were a bit puffy so I used my own... That's just preference. The room had a good size fridge, microwave and the coffee maker was one of those little once that look like a kuerig but you put in a small packet of coffee. I didn't use it. The bed was very comfortable not rock hard but not super soft. Water in the vending machine was a decent price, helpful friendly staff. Breakfast was good the usual eggs, sausage, bagels, waffles, coffee, bananas etc etc.i will be back in the area and will stay there again. Easy on and off major highway."

"Rooms are on second and third floors. No elevator.stairs are steep. Steps narrow. Upon our arrival at 3:45PM our room was supposedly ready. However dirty sheets and towels remained on the floor and no bath soap. Also noted a dirty towel hung on the back of the bathroom door. Outside building plant foundation areas full of weeds and debris. Hotel rooms have been rehabbed and the decor is great. Location is great.Property needs improved customer focused management "