7 outdoor pools, pool umbrellas

Reviews of Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1279 out of 1850 reviews" "
Rating 8 - Good. 334 out of 1850 reviews" "
Rating 6 - Okay. 123 out of 1850 reviews" "
Rating 4 - Poor. 60 out of 1850 reviews" "
Rating 2 - Terrible. 54 out of 1850 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
I have stayed at this property many times however, this time I didn't enjoy the customer service. They had to move me 2 days into my stay to another room due to a leak. The next room I went into the ac made a loud noise and hot air was coming out. I went and said something and they moved me again. No help, so I am moving all the stuff twice. Didn't offer an upgrade for the inconvenience nothing. I wasn't happy!
Stayed 6 nights in May 2024

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was excellent, great stay.
Stayed 1 night in May 2024

10/10 Excellent

Ronald Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was centrally located with good distances to restaurants and attractions.
Stayed 3 nights in May 2024

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is nice with easy access to parks - grocery store and others The staff are exceptional - nice and quick - love the text messaging for questions -concerns - quick response
Stayed 5 nights in May 2024

8/10 Good

Arif

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Np
Stayed 2 nights in May 2024

10/10 Excellent

Trisha Y, riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property for a stay with kids. It was like home away from home!
Stayed 5 nights in May 2024

10/10 Excellent

denitza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff and property were all uniformly friendly and courteous with the exception of the young woman tending bar at Zimmies early Monday afternoon who was otherworldly obnoxious. This one girl brought my thoughts on the resort down a level and could possibly make me consider alternatives.Monday May 20 to avoid confusion.
Stayed 5 nights in May 2024

10/10 Excellent

Richard William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you are going to the Disney parks and need a great place to stay with a large room with lots of amenities, the Sheraton Vistana is the perfect choice! It takes 5 minutes or less to the fun, and you are surrounded by lots of food and shopping options. Highly recommend.
Stayed 6 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 20 May 2024
Thank you for your review! We're delighted to hear that you enjoyed our spacious rooms and convenient location near the Disney parks. It's wonderful to know you appreciated the nearby food and shopping options as well. We look forward to welcoming you back and highly appreciate your recommendation!

10/10 Excellent

Alina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 21 May 2024
Thank you, Alina, for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Disney and universal parks and easy to get to
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 20 May 2024
Thank you, Kelsey, for taking the time to review your stay with us. We're glad to hear that you enjoyed how easy it was to get to the parks - we hope to see you again!

10/10 Excellent

Nelson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here with my parents as a child for my family trips, this was my first stay with my children and there will be many more trips here as well…this resort is wonderful!!!
Stayed 4 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 20 May 2024
Thank you for your heartfelt review! We're thrilled to hear that our resort has been a part of your family memories across generations. We look forward to welcoming you and your children for many more wonderful trips in the future!

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Had a slight problem with the ac and it was fixed within a half hour. Highly recommend
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 20 May 2024
Thank you for your review! We're pleased to hear that our team resolved the AC issue promptly. Your recommendation means a lot to us, and we look forward to welcoming you back soon!

10/10 Excellent

Cheron, Saint Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 20 May 2024
Thank you, Cheron for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

Angela, Jacksonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, only complaint is getting lost on the property. Too confusing
Stayed 1 night in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 20 May 2024
Thank you for your feedback. We're glad you enjoyed your stay overall. We apologize for any confusion navigating the property. We are working on improving our signage and providing clearer directions to help our guests find their way more easily. We hope to welcome you back soon!

6/10 Okay

Bernard

Travelled with partner
Liked: Cleanliness, staff & service
We stayed in the cascade building, the elevator was disgustingly hot and smelled bad. The floor was taped down and we just did not feel safe. We cooked food, went to the pool came back and we could tell that someone had eaten some of our food. Also there was no iron in the room, I had to call several times to request one.
Stayed 3 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 20 May 2024
Thank you for your feedback. We apologize for the issues you experienced during your stay. The conditions you described in the elevator and with your room are unacceptable, and we will address these concerns immediately. We are also investigating the incident regarding your food. Your comfort and safety are our top priorities, and we regret that we fell short. We appreciate your patience with the iron request and will work to improve our response time. Thank you for bringing these matters to our attention.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In years past we would always get the older rooms when booking through 3rd party but this time that wasn’t the case it was beautiful and comfortable and clean and we’d book again
Stayed 3 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 20 May 2024
Thank you for your review! We're thrilled to hear you enjoyed your stay and found the room beautiful, comfortable, and clean. We're glad we could exceed your expectations this time. We look forward to welcoming you back for another great experience!

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the pushy almost harrsssing to go to time share seminar
Stayed 3 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 20 May 2024
Thank you for your feedback. We apologize for any discomfort you experienced regarding the timeshare seminar. Your comfort is important to us, and we will address this with our team to ensure a more respectful approach in the future. We appreciate your input and hope to provide a better experience on your next visit.

8/10 Good

Vivia, Oviedo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Microwave doesn’t work
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 21 May 2024
Thank you for your feedback. We apologize for the inconvenience you experienced with the microwave during your past stay. For any future concerns, please don't hesitate to contact us via the room phone or text us at 407-863-4089 for prompt assistance. We hope to have the opportunity to welcome you back and provide a better experience.

10/10 Excellent

LaTarsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hospitality.
Stayed 5 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 20 May 2024
Thank you, LaTarsha, for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

Royal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful. I enjoyed the amenities and pool bar. A little disappointed that I was unable to get a late checkout. But rules are rules I guess. Overall still a 10/10. Thank you.
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
We're thrilled to hear that you enjoyed our beautiful property, amenities, and pool bar. While we regret any inconvenience regarding the late checkout, we appreciate your understanding of our policies. It's wonderful to know that despite this, you still had a 10/10 experience. We look forward to welcoming you back in the future!

10/10 Excellent

Bernard, Bethlehem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms and the grounds
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
Thank you, Bernard, for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

Paul, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 7 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
Thank you, Paul, for taking the time to review your stay with us - we hope to see you again!

8/10 Good

Ayana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 20 May 2024
Thank you, Ayana, for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

Timothy Cassin

Travelled with family
This has been our go-to resort for over 10 years. The location to the parks is perfect. We love staying by the pool with the waterfall. Great on the back after a day in the parks. Clean. Roomy. We didn’t ask for it, but they we kind enough to do a quick tidying of the room. Having the security checkpoints is comforting. Great location to a Winn Dixie, and a great mix of restaurants in the area. Again, this has been our go-to place every year for over 10 years. 😎👍🇺🇸
Stayed 4 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
Thank you for your continued loyalty! We're thrilled to have been your go-to resort for over a decade and are delighted to hear that you enjoy our convenient location, pool with a waterfall, and the cleanliness and spaciousness of our rooms. It's wonderful to know that our team went above and beyond to ensure your comfort during your stay. We look forward to welcoming you back for many more years of memorable experiences!

10/10 Excellent

Eduardo, Miami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cómodo
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
Thank you, Eduardo, for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

Jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families. alot of pools to choose and not too crowded since there are options. Plenty of Lounge chairs by pools are available. Since the resort is so large not all areas are walkable. we were in the Lakes and had to drive to kids area in the Falls. the two bedroom villas were very spacious for family.
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
Thank you for your review! We're thrilled to hear that you enjoyed our family-friendly resort with its variety of pools and ample lounge chairs. We appreciate your feedback regarding the layout and distance between areas, and we'll take it into consideration for future improvements. It's fantastic to know that our spacious two-bedroom villas provided the perfect accommodation for your family. We hope to welcome you back for another memorable stay soon!

6/10 Okay

Yoany

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
Hi Lisa Collins, Thanks for taking the time to review your stay with us. We appreciate your patience and hope to provide a better experience the next time you choose to visit.

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Could use an update on the outside but actual rooms are clean, updated and spacious. Our group had a 2 bedroom villa on the first floor. Overall the best part of this property was the staff. Everyone was so accommodating from the moment we arrived. Justin at the parking gate was so friendly and always made sure to acknowledge our group consistently throughout our stay. Concierge and Front Desk staff was also very friendly and made sure to keep us informed!
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
Thank you for your valuable feedback! We're delighted to hear that you found our rooms clean, updated, and spacious, providing a comfortable stay for your group. Your praise for our staff, especially Justin at the parking gate, means a lot to us. We're thrilled that our team members were accommodating and made sure you felt welcomed and informed throughout your stay. We'll certainly share your kind words with them. We appreciate your patronage and hope to welcome you back soon!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
Thank you, Ryan, for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

Peter

Travelled with partner
Liked: Staff & service, property conditions & facilities
This was a good option for us on our trip to Epcot. Many restaurants close by and the villa was very nice. We enjoyed our stay.
Stayed 1 night in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
Thank you for your positive review! We're glad to hear that our resort was a good option for your trip to Epcot, especially with its proximity to many restaurants. We're delighted that you found the villa to be very nice and that you enjoyed your stay with us. If you're ever in the area again, we'd love to welcome you back for another enjoyable experience!

10/10 Excellent

Pilar, Saint Johns

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and great room. Excellent facilities.
Stayed 3 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
Thank you, Pilar, for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

Husein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
Thank you, Husein, for taking the time to review your stay with us - we hope to see you again!

6/10 Okay

israel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
waited over 5 hours for our room, staff did not communicate.
Stayed 1 night in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
We sincerely apologize for the extended wait you experienced upon arrival. Your time is valuable, and it's disappointing to hear that our communication and service fell short of expectations. We understand the frustration caused by such delays, and we're truly sorry for any inconvenience this may have caused during your stay. Your feedback is essential, and we will address this issue internally to improve our processes and ensure a smoother experience for our guests in the future. If there's anything else we can do to make it up to you, please don't hesitate to let us know.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the all-inclusive activities offered, as well as the friendly staff and ease of check-in/out. The suite was clean and comfortable. One towel was torn/old....sofa bed was sunken so we didn't use it. Overall, it was a great getaway and I look forward to returning for a longer stay.
Stayed 1 night in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 14 May 2024
We're delighted that you enjoyed our all-inclusive activities, friendly staff, and seamless check-in/out process. We apologize for the inconvenience with the towel and the sofa bed, and we'll ensure these issues are addressed promptly. It's fantastic to hear that despite these minor hiccups, you had a great getaway. We can't wait to welcome you back for an even longer stay next time!

8/10 Good

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably one of the nicest places we've stayed in! It was great we loved having our own little personal space with the Villa and being in walking distance of the pool and hot tub! The staff was very friendly and helpful answering all of our questions as well. If I had one thing I didn't like about the stay I would have to say it was the pillows... they were very flat and they would basically wrap around you and try to consume you, they weren't very comfortable but other than that we enjoyed our stay!!
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 12 May 2024
Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our villa accommodations to be one of the nicest places you've stayed in and that you enjoyed the convenience of having your own personal space within walking distance of the pool and hot tub. We're also glad to know that our staff provided friendly and helpful service throughout your stay.We appreciate your feedback regarding the pillows and apologize for any discomfort you experienced. Your comments will be shared with our team as we strive to continually improve our amenities and ensure our guests' comfort.We're thrilled that you enjoyed your overall stay with us, and we look forward to welcoming you back for another memorable experience in the future!

8/10 Good

Kristi, Cape Coral

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and updated room but small bathroom and bedroom-limited counter space and small sink-pool a bit of a walk and the marketplace store is expensive!
Stayed 5 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 12 May 2024
Thank you for providing feedback on your recent stay with us. We're pleased to hear that you found our rooms clean and updated. However, we apologize for any inconvenience caused by the size of the bathroom and bedroom, as well as the limited counter space and small sink.Regarding the pool location, we understand it may be a bit of a walk for some guests, and we appreciate your feedback on this matter. As for the marketplace store, we'll take your comments into consideration as we continually strive to improve our offerings and value for our guests.We hope you were able to enjoy your overall stay with us, and we appreciate your valuable feedback, which helps us to enhance our guest experience.

10/10 Excellent

Mikael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated room. Friendly and helpful staff. Great location for restaurants, shopping, and Disney parks.
Stayed 7 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 12 May 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and found our rooms clean and updated, our staff friendly and helpful, and our location convenient for exploring restaurants, shopping, and visiting the Disney parks.It was our pleasure to host you, and we hope to welcome you back for another memorable stay in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness
Had a wonderful visit
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 12 May 2024
Thank you, Elizabeth, for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

Joshua

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa was immaculate, staff was polite and respectful,overall experience was 10/10
Stayed 1 night in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 12 May 2024
Thank you, Joshua, for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

Jasmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the atmosphere! Super family oriented!
Stayed 1 night in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 7 May 2024
Thank you, Jasmin, for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 6 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 7 May 2024
Thank you, Tyler, for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

elisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 7 May 2024
Thank you, Elisha, for taking the time to review your stay with us - we hope to see you again!

8/10 Good

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool areas are great
Stayed 1 night in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 7 May 2024
Thank you, Susan, for taking the time to review your stay with us - we hope to see you again!

8/10 Good

mellany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 7 May 2024
Thank you, Mellany, for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked it
Stayed 3 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 7 May 2024
Thank you, Marcelo, for taking the time to review your stay with us - we hope to see you again!

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful. Very nice pools and bars. Employees were a bit pushy about timeshare when we checked in but they left us alone after that. Food and drinks can get pretty expensive as well. Other than that, I loved the resort and would definitely stay there again!
Stayed 4 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 7 May 2024
Thank you for your review! We're glad you enjoyed the beauty of our resort, including our pools and bars. We apologize for any inconvenience caused by the timeshare presentation and appreciate your feedback. We're thrilled to hear you would stay with us again and look forward to welcoming you back!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a resort: 7 pools, athletic facilities restaurants and beautiful surroundings. Room was clean and comfortable, very peaceful. It is in an ideal location, close to a lot of activities. We are enjoyed our stay.
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 7 May 2024
Thank you for sharing your experience at our resort! We're delighted to hear that you found our facilities, surroundings, and room cleanliness to your liking. It's fantastic that you enjoyed the peaceful atmosphere and our convenient location. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 7 May 2024
Thank you, Carlos, for taking the time to review your stay with us - we hope to see you again!