The house is very nice. Plenty of room. Each bedroom has a bath which makes it nice if you have a lot of people, but bath towels and wash cloths were not in each bath correctly. If you pay for pool heat check it as soon as you get in. I checked and the hot tub was not hot. The bottom of the swimming pool and hot tub were dirty. I called and they told me to turn on the hot tub and that should heat it up in about 30 minutes or so, but it did not heat up. They said they would have the pool heat checked and pool cleaned as soon as possible since it is scheduled for Thursday cleaning. I call in the next morning, Sunday, and they said they would send someone over to check it. Late that afternoon, a maintenance man came over to check it and he said the controls had been set wrong and the pool water circulation was also set wrong, so he set it correctly and the hot tub started to heat up. He took some pictures of the bottom of the hot tub and pool, which he said should be cleaned. He reached into the hot tub and was able to pick up an item which looked like glass but it was a charm that broke, since it was not glass, we were able to use the hot tub that night. It was Tuesday before the pool cleaning firm came and cleaned the pool. However, I paid for seven days of pool heat and did not get it for the full seven days. Other then the hot tub and pool problem, this house was very nice. I would have given house a five star rating other than pool problem. and towels not put in each bath.