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Reviews of Courtyard by Marriott Orlando East/UCF Area

3 out of 5
Courtyard by Marriott Orlando East/UCF Area
12000 Collegiate Way, Orlando, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 296 out of 658 reviews" "
Rating 8 - Good. 200 out of 658 reviews" "
Rating 6 - Okay. 89 out of 658 reviews" "
Rating 4 - Poor. 44 out of 658 reviews" "
Rating 2 - Terrible. 29 out of 658 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, staff & service
Fire pit didn’t work and terrible access to it.
Stayed 1 night in Apr 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean however, the area around the property was under construction. The pool is great. The facilities also looked very clean and organized however, during my visit elevators were down.
Stayed 1 night in Apr 2024

8/10 Good

Maylin, Hallandale Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very close to the UCF Campus. Had great dining options very nearby, almost walking distance. The rooms were clean, and the staff was friendly. I liked that the Bistro had a liquor option, and that the menu was filled with good choices for breakfast, lunch and dinner. This Marriot will definitely be my home away from home while I visit my son at UCF.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ilir

Stayed 2 nights in Mar 2024

10/10 Excellent

Alexandra

Stayed 1 night in Feb 2024

10/10 Excellent

Bob

Stayed 2 nights in Mar 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Haidy

Liked: Staff & service, property conditions & facilities
Room are dark. Not enough lights
Stayed 1 night in Mar 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Eve-Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice and clean hotel. The beds are comfortable. For the price however, one would hope there would be a free breakfast and that the unique guest washing machine in the whole hotel would work (the dryer worked, but not helpful without a washer).
Stayed 1 night in Mar 2024

10/10 Excellent

Meredith, Montvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for UCF families. Clean and New!
Stayed 1 night in Mar 2024

4/10 Poor

Adriana

Disliked: Staff & service
TV wasn't working. Tried to change rooms but they did not guarantee tv would be working on those rooms. They sent someone in the morning without notice who walked into the room while I was using the restroom. Breakfast counter lady at register quite unfriendly. Hotel has a great location.
Stayed 1 night in Feb 2024

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about this hotel except the bed linens: one sheet and one thin coverlet. Even with the air turned down we were uncomfortably cold all night.
Stayed 1 night in Feb 2024

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Xiaoming

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet. The staff was terrific! I thought the food was priced to high.
Stayed 1 night in Dec 2023

10/10 Excellent

Hollie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly was perfect for my situation. Everyone was helpful and pleasant when asked any questions.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ericka

Travelled with partner
Liked: Amenities
Close enough to the Orlando Speedway
Stayed 2 nights in Dec 2023

10/10 Excellent

Eileen

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get rid of starbucks. Would it kill marriot to have a coffee earn for complimentary coffee
Stayed 1 night in Dec 2023

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Anna Roca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Myriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel
Very clean and comfortable
Stayed 1 night in Nov 2023
Response from Adriana Londono-GM on 5 Dec 2023
Thank you for stay with us and sharing of your positive stayWe look forward to you staying with us again.Regards,

10/10 Excellent

Militza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Nov 2023
Response from Adriana Londono on 29 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Adriana LondonoGeneral Manager

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bathroom needs updating. Hot water was scarce because of broken faucet
Stayed 4 nights in Nov 2023
Response from Adriana Londono on 29 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.We are currently working on our renovationAdriana LondonoGeneral Manager

2/10 Terrible

Vijay Edmund

Travelled with partner
Disliked: Amenities, property conditions & facilities
The shower took a layer off of your skin and the ac unit was noisy other than the regular working noise.
Stayed 1 night in Nov 2023
Response from Adriana Londono- General Manager on 21 Nov 2023
I hope this message finds you well. We sincerely apologize for any inconvenience you experienced during your recent stay at our hotel.We regret to acknowledge the issue with the hot water supply in your room, and we understand the importance of this basic amenity for a comfortable stay. Please accept our deepest apologies for any discomfort or inconvenience this may have caused you.Dear GuestOur maintenance team has promptly addressed the hot water issue, and corrective measures have been implemented to prevent any recurrence. We value your feedback, as it helps us identify areas for improvement and ensures a better experience for our future guests.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable experience.

6/10 Okay

Marguerite

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is under construction. No wonder it was so cheap!
Stayed 1 night in Nov 2023
Response from Adriana Londono on 27 Nov 2023
Thank you for choosing to stay with us. Your experience is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again.

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Recently remodeled. Room was nice and comfortable.
Stayed 1 night in Nov 2023
Response from Adriana Londono-GM on 21 Nov 2023
Thank you for taking the time to let us know of you experience and we hope to see you back with us real soon.Regards

8/10 Good

Tatiana

Travelled with family
Unfortunately the hotel and surrounding area where under construction. There was dust and noise everywhere
Stayed 1 night in Nov 2023
Response from Adriana Londono- GM on 5 Dec 2023
Thank you for taking the time to let us know of your experience. Hotel renovation has been completed.We hope you come back and give us an opportunity to showcase our hotel.regards,

10/10 Excellent

Ramon, Palm Coast

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came late around 10pm and the lady staff was awesome.
Stayed 1 night in Nov 2023
Response from Adriana Londono on 27 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Adriana LondonoGeneral Manager

10/10 Excellent

Nadia

Stayed 1 night in Nov 2023
Response from Adriana Londono on 27 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Adriana LondonoGeneral Manager

8/10 Good

Leslie

Travelled with group
Liked: Cleanliness, staff & service
Thin walls. Continental breakfast was lacking.
Stayed 2 nights in Oct 2023
Response from Adriana Londono on 27 Nov 2023
Thank you for choosing to stay with us. Your experience is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Adriana londono on 29 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Adriana LondonoGeneral Manager

4/10 Poor

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The “minor construction” is not minor. It’s quite disgusting!! I did receive notice AFTER I booked, that there was construction in process, but it almost seemed unsafe to be there. They offered a “free breakfast” for the inconvenience , but the unripe fruit, and coffee without flavored creamer was not worth it. One of the elevators was very bumpy and loud. This place should close until the renovations are complete!
Stayed 1 night in Oct 2023
Response from adriana Londono on 27 Nov 2023
Thank you for choosing to stay with us. Your experience is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Adriana londono on 27 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Adriana LondonoGeneral Manager

8/10 Good

Daphne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water that’s horrible I was freezing
Stayed 1 night in Sep 2023
Response from Adriana Londono on 27 Nov 2023
Thank you for choosing to stay with us. Your experience is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Hotel was under construction. Long delay for hot water for shower. We were told we would be receiving free breakfast due to the construction between 6:30 am and 10 am. No breakfast at 7:00 am.
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under remodeling and that made getting on the property difficult.
Stayed 1 night in Sep 2023

2/10 Terrible

April

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
No hot water the window in my room 435 window didn’t have screen and the carpet by balcony door was wet and smelly they sprayed perfume to hide the smell no hot water in the hot tub by pool ice cold water and the water smelled like sewage when you turn on shower
Stayed 2 nights in Sep 2023

4/10 Poor

wendolyn

Stayed 2 nights in Sep 2023
Response from Adriana Londono on 27 Nov 2023
Thank you for choosing to stay with us. Your experience is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again.

4/10 Poor

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is undergoing major renovation. I would not recommend staying here until renovations are complete.
Stayed 1 night in Aug 2023

10/10 Excellent

Swissa Faith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very accommodating
Stayed 1 night in Aug 2023

6/10 Okay

David

Stayed 1 night in Aug 2023

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would have NEVER booked this hotel knowing it was under construction. Horrible road condition, poor security, very dirty hotel, elevators were scary. Very disappointed you would have this listed when under such poor conditions
Stayed 1 night in Aug 2023

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
D
Stayed 3 nights in Aug 2023

2/10 Terrible

Claudia

Stayed 2 nights in Jul 2023

4/10 Poor

Ted

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was under construction and understanding there will be dirty floors but the hall rugs were pretty disgustingly dirty. Hope the hotel will be a total renovation, it’s pretty old.
Stayed 1 night in Jul 2023

2/10 Terrible

Gail

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under construction. While my young daughter was in the lobby restroom, a male construction worker entered the restroom. When the staff realized the property was booked through a third party you were treated entirely differently. When we finally in our room, there was not hot water. The front desk said they were aware of this and to let the water run for a few minutes. Still hot water.
Stayed 1 night in Jul 2023