Here is the breakdown of my review of my stay. Let's start with all the positives.
1. Check-in: To my relief, this was a breeze. Fang sent me the necessary information several days before our stay, including the unit address. When we arrived at the gate of Windsor Hills, we provided the needed printed documents, address, etc, and were given our pass to enter. We found the condo unit easily and got parked right away. This was smooth and flawless. We were able to get our pool wrist bands the next day early in the morning and had access to the amenities at Windsor Hill the rest of our trip.
2. Communication: I was able to message back and forth with Fang prior to our trip to get the information we needed to arrive to our condo. I was given the property manager phone number and email if we had any problems during our stay. We did not need to reach out to anyone while we were at the property.
3. Location and Neighborhood: Wow! Windsor Hills in an AWESOME community. We were very impressed with pool, waterpark area, and slides. We spent 3 full days there and loved it. We arrived early each morning and settled into our lounge chairs. There is a grill at the property to grab a quick lunch. We used the workout area twice. Although there are no free weights, there are a few weight machines and several cardio machines. The kids played in the game room a few times. Windsor Hills has tons of amenities and I would recommend this community to anyone traveling to Orlando.
4. Cleanliness of Property: We were very disappointed with the cleanliness of the unit. We found there were a lot of deficiencies in the unit as well. We had 7 individuals staying at the property, but were only provide 5 bath towels. The towels and washcloths were very worn and stained. We had to share towels at shower/bath time, which is gross. There were 2 beach towels, but a few more would've been nice for taking to the pool. The dryer did not work well. Each small load of laundry required 120 minutes to dry. The bunk beds were very squeaky with the slightest movement. The middle bedroom doesn't have a lot of storage other than the nightstand, and I found what appeared to be a large dried booger on the mattress cover. There was no toaster. The master BR had a dried food/liquid splash covering the wall that was never cleaned. The pillows were flat- I had to stack 3 to get to sleep.
It would be beneficial to restock and freshen everything with new paint/decor/furniture and deeper cleaning.
