4/10 Poor
Luisa
Travelled with partner
20 Mar 2023
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I really liked the location. We have stayed on the other hotels near by and had very good experience's. The night receptionist on Friday March 17th 2023 was very friendly and helpful. The room was very spacious.
Unfortunately, we cant say we left the hotel feeling like we will come back. We arrived Friday at 11:30 pm, check-in was easy and staff was very friendly. The next morning we noticed there were no towels, no extra toilet paper (the one on the roll holder was not new) no body wash and no conditioner. we had to contact the lobby to complain and the answer was "when they get here they will get it to you" referring to housekeeping. When they finally came over it was a teenager (boy) providing what we asked for, it was not part of the hotel staff or at least did not have an uniform. After this, since we already had this experience we were concern that the room was not properly cleaned so we requested for housekeeping and the receptionist said to us: " you have to request it 24 hours in advance" we explained we were from the room with no towels, etc. and that we just arrived the day before at 11:30pm, which she answered sorry cant do it. The AC was extremely loud during the night that kept us up not a pleasant night.
Luisa
Stayed 2 nights in Mar 2023