Verified
8/10 Good
Mike K.
28 Oct 2024
Liked: Cleanliness, communication, location, listing accuracy
Disliked: Check-in
Very Nice, But Could Have Been Perfect
This large and luxurious home (beautiful bedrooms, gourmet kitchen, awesome theater, exciting/fun game room, large pool, hot tub, etc.) was a very good value. Everyone in my family, 5 kids (age 5 to 13), and 10 adults, enjoyed themselves immensely and will have lasting memories. That said, I have three criticisms/disappointments. 1) We arrived in the evening but could not gain access to the home until a couple of hours later (a house breaker tripped which caused the electronic entrance code to fail). The property management people did not have an appreciation for our situation, which prompted me to call the owner (Steve). He provided a quick resolution. 2) Due to renovations, the Reunion Water Park was not open. However, Reunion made alternative arrangements to allow us to have access to another water park. That park was not as nice as the one that Reunion offered. So, if I knew this in advance, I may have booked a different week (when the Reunion water park was open). 3) Hurricane Milton interrupted our trip. No, I am not blaming anyone for the Hurricane. A team of maintenance personnel were sent to the house to make it ready for the storm. I.e., outdoor furniture was moved inside the house. The furniture was placed off to the side in the main living area. That was not a problem. But after the storm, the crew did not return to put the furniture back outside. My family did that chore.
Mike K.
Stayed 7 nights in Oct 2024