Property was gorgeous from the pictures online & when arriving we really got to see the lack of upkeep on this beautiful house. Let me first start by saying this is the 3rd time we’ve booked with Vrbo & stayed in Reunion however I will NEVER book another house that is ran by “Magical Vacation Homes.” As soon as we arrived we started noticing things - broken patio furniture, lightbulbs out, tv in my sons room did not work, hair in the shower, mold in the jacuzzi tub (mold on the actual jets, as we bought bleach to clean the house & ran a whole cycle while disgusting junk continued to come out), kitchen utensils not clean, master bedroom headboard & chair torn pieces/falling apart, chair downstairs ready to fall when sat in, cob webs in the front bedroom, bathroom mats absolutely disgusting & when you flipped them over stained & urine smell (downstairs bathroom). I have pictures of everything. Contacted the Magical Vacation Homes Team 3-4 times and they did send someone to fix the chair downstairs and they couldn’t fix the tv but downloaded apps for my son to watch at least. Spoke with a manager who said they were having issues with their cleaning services & it was a 3rd party so they said they would refund our “cleaning fee.” I agreed with that & then of course something else. When I arrived home I called to speak to someone again to explain to them how unhappy we are & his response was - “you got the cleaning fee back.” Overall it’s about the experience & being there for our family vacation... our experience at this property was NOT what it was supposed to be.