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Rating 10 - Excellent. 1262 out of 1827 reviews" "
Very clean and updated room but small bathroom and bedroom-limited counter space and small sink-pool a bit of a walk and the marketplace store is expensive!
Kristi
Stayed 5 nights in May 2024
10/10 Excellent
Mikael
Travelled with family, Travelled with family and small children
The resort is beautiful. Very nice pools and bars. Employees were a bit pushy about timeshare when we checked in but they left us alone after that. Food and drinks can get pretty expensive as well. Other than that, I loved the resort and would definitely stay there again!
Alexis
Stayed 4 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 7 May 2024
Thank you for your review! We're glad you enjoyed the beauty of our resort, including our pools and bars. We apologize for any inconvenience caused by the timeshare presentation and appreciate your feedback. We're thrilled to hear you would stay with us again and look forward to welcoming you back!
This is a resort: 7 pools, athletic facilities restaurants and beautiful surroundings. Room was clean and comfortable, very peaceful. It is in an ideal location, close to a lot of activities. We are enjoyed our stay.
Thomas
Stayed 2 nights in May 2024
Response from -Eliezer Febo Room Blocking Specialist on 7 May 2024
Thank you for sharing your experience at our resort! We're delighted to hear that you found our facilities, surroundings, and room cleanliness to your liking. It's fantastic that you enjoyed the peaceful atmosphere and our convenient location. We hope to have the pleasure of welcoming you back for another enjoyable stay soon!
Response from -Eliezer Febo Room Blocking Specialist on 7 May 2024
Thank you, Abdallah, for taking the time to review your stay with us - we hope to see you again!
2/10 Terrible
Samuel
2 May 2024
Disliked: Cleanliness, staff & service
The only good thing this place has was that food was close by other than that the room had bed bugs the staff that was checking me in had an attitude problem and didn’t try to help us out.
Samuel
Stayed 3 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 7 May 2024
We're deeply sorry to hear about your disappointing experience. It's unacceptable for our guests to encounter bed bugs or encounter staff with attitude issues. Your feedback is invaluable, and we're taking immediate steps to address these concerns to ensure they don't happen again. Please accept our sincerest apologies for the inconvenience you experienced, and we hope you'll consider giving us another chance to provide you with the exceptional service and experience you deserve.
Response from -Eliezer Febo Room Blocking Specialist on 1 May 2024
Lamentamos sinceramente escuchar que tu experiencia en nuestro hotel no cumplió con tus expectativas. Nos esforzamos por brindar un servicio excepcional y experiencias memorables a todos nuestros huéspedes, y es decepcionante escuchar que no cumplimos con ello contigo. Tu satisfacción es nuestra máxima prioridad, y esperamos poder recuperar tu confianza en el futuro. Si estás dispuesto a compartir más detalles sobre tu experiencia o si hay algo específico en lo que podamos trabajar, no dudes en ponerte en contacto con nosotros. Esperamos poder demostrar nuestro compromiso contigo en el futuro.
Response from -Eliezer Febo Room Blocking Specialist on 1 May 2024
We're thrilled to hear you had such a positive experience with us! Thank you for taking the time to share your feedback. Our team takes great pride in maintaining a high standard of service and ensuring our facilities are in top-notch condition for our guests. We truly appreciate your kind words and hope to welcome you back again soon for another enjoyable stay. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know.
Stayed at this resort before . My family and I loved it!!!
Dalva
Stayed 1 night in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 30 Apr 2024
We're thrilled to hear that you and your family loved your stay with us! It's always a pleasure to welcome back returning guests like you. We look forward to providing you with another fantastic experience during your next visit!
The only negative was that when initially book it started that they had shuttle transportation to the theme parks but upon our stay this service was no longer offered. Everything ese about the property was amazing, we would stay here again.
amanda
Stayed 8 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
Thank you for sharing your experience! We're thrilled to hear you enjoyed your stay with us overall. We apologize for any inconvenience regarding the shuttle service discrepancy and appreciate your understanding. We're delighted to know you would choose to stay with us again, and we look forward to welcoming you back in the future!
Loved everything except.. website states they have a Disney park shuttle which they no longer have… it was a bit disappointing. Everything else was fantastic! We would stay again.
kimberly
Stayed 3 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay overall. We apologize for any inconvenience regarding the shuttle service discrepancy and appreciate your understanding. We'll make sure to update our website accordingly. We look forward to welcoming you back in the future!
10/10 Excellent
BHAGPATTIE
29 Apr 2024
Excellent
BHAGPATTIE
Stayed 5 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another wonderful stay!
Safe. Family friendly. Lots of amenities. Great location. This was our second time at this location and we enjoyed it even more than the previous time.
WASIM
Stayed 7 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
We're delighted to hear that you found our location safe, family-friendly, and full of amenities! It's wonderful to know that you enjoyed your stay even more the second time around. Thank you for choosing to stay with us again, and we look forward to making your next visit just as enjoyable!
Response from -Eliezer Febo Room Blocking Specialist on 30 Apr 2024
Thank you, Cherish for taking the time to review your stay with us - we hope to see you again!
10/10 Excellent
Stacey
Travelled with family
28 Apr 2024
Great place!
Stacey
Stayed 1 night in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another wonderful stay!
Response from -Eliezer Febo Room Blocking Specialist on 8 May 2024
Thank you, Latoya, for taking the time to review your stay with us - we hope to see you again!
10/10 Excellent
Michael
27 Apr 2024
Liked: Cleanliness, amenities
This was a very good value, clean and convenient.
Michael
Stayed 3 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
We're glad to hear that you found your stay to be a good value and that you appreciated the cleanliness and convenience of our accommodations. Providing excellent value and comfort is important to us. Thank you for choosing to stay with us, and we hope to welcome you back again soon!
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
Thank you for your feedback! We're glad to hear that you found our accommodations clean and comfortable. We strive to provide a pleasant experience for all our guests, and we hope to welcome you back again soon!
Property was accommodating, and made check in and out easy!
Jayda
Stayed 5 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
We're thrilled to hear that you found our property accommodating and that the check-in and check-out process was easy for you! Providing a seamless experience for our guests is always our goal. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
We're thrilled to hear that you had a great experience! Thank you for choosing us, and we hope to welcome you back again soon for another wonderful stay!
8/10 Good
Abdullah
Travelled with family, Travelled with family and small children
26 Apr 2024
Liked: Cleanliness, staff & service, amenities
Good and clean and convenient, check in and out process is fine they just try to grab you into the offers and timeshare
Abdullah
Stayed 2 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
Thank you for sharing your experience! We're pleased to hear that you found our hotel to be good, clean, and convenient. We apologize if you felt pressured by our offers and timeshare information. Your feedback is valuable to us, and we'll make sure to address this to ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back in the future!
Love this place. Have stayed here many times. Feels like home away from home. Looking forward to our next visit.
Trevor Joseph Philip
Stayed 6 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
We're delighted to hear that you love staying with us and that our hotel feels like your home away from home! It's always a pleasure to welcome back returning guests like you. We can't wait to host you again for your next visit!
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
Thank you for your kind words! Providing top-notch customer service is our priority, and we're delighted to hear that we met your expectations. We hope to have the pleasure of serving you again in the future!
I only wish that they were t knocking on my door at 9:30 am on the day of check out and they thought I would wait until after 4 on the day of check in. Otherwise, absolutely amazing!!! Beautiful, clean, great location. Staff is so friendly and helpful.
Olivia
Stayed 6 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
Thank you for your feedback! We're thrilled to hear that you found our hotel beautiful, clean, and in a great location, and that our staff provided friendly and helpful service. We apologize for any inconvenience regarding the timing of our housekeeping services. Your comments are valuable to us, and we'll address this to ensure a more seamless experience for our guests. We hope to have the opportunity to welcome you back again soon!
Great option for family of five visiting the parks. We didn’t mind the drive back at the end of the day. Two bedrooms and two bathrooms made up for the commute. Townhouse was super clean and comfortable. So nice to have a full kitchen and dining area to cut costs of eating out. Check-in was a breeze. It is a timeshare property, so expect to have an offer from them, but we didn’t mind. Pools were fantastic. Only used two of the seven. We liked the convenience of the store on property but expect high prices.
Sara
Stayed 2 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 29 Apr 2024
We're thrilled to hear that our townhouse was a great option for your family of five visiting the parks! It's wonderful that the spacious accommodations, full kitchen, and dining area helped make your stay comfortable and cost-effective. We appreciate your understanding regarding the timeshare offer, and we're glad that it didn't detract from your experience. We're also happy to hear that you enjoyed the fantastic pools during your stay. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!
10/10 Excellent
Marianne
Travelled with family
23 Apr 2024
This company always provides absolute guest satisfaction!!
Marianne
Stayed 2 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 24 Apr 2024
Thank you, Marianne, for taking the time to review your stay with us - we hope to see you again!
10/10 Excellent
Haitian
22 Apr 2024
Haitian
Stayed 1 night in Mar 2024
Response from -Eliezer Febo Room Blocking Specialist on 24 Apr 2024
Thank you, Haitian for taking the time to review your stay with us - we hope to see you again!
10/10 Excellent
ramona
22 Apr 2024
Liked: Property conditions & facilities
ramona
Stayed 3 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 23 Apr 2024
Thank you, Ramona for taking the time to review your stay with us - we hope to see you again!
This will be the place we stay any time we come to the area. The location is conveniently located for the parks. There are plenty of food options immediately around the property. Our room was very nice, clean and quiet.
Travis
Stayed 6 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 23 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you had a fantastic stay with us and that you plan to make us your go-to accommodation whenever you're in the area. It's great to know that our convenient location, nearby dining options, and comfortable, quiet rooms met your expectations.We can't wait to welcome you back for another enjoyable stay next time you're in town!
Response from -Eliezer Febo Room Blocking Specialist on 22 Apr 2024
Thank you for taking the time to review your stay with us Mark!
6/10 Okay
Wade P., Deer Lake
Travelled with partner
19 Apr 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
We liked the pool. Room was clean. Area safe with security. Discrepancy in our reservation and actual room. Our booking said it included a balcony which it did not according to Sheraton. At checkin we were advised we would have a skylight in the room which we did not. Bathroom was very small with no space to place personal items. We spoke to guest services and requested a better room. Absolutely no accommodation was provided. We have had similar negative service in the past. Eating facilities are poor.
Wade P.
Stayed 11 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 23 Apr 2024
Thank you for taking the time to provide feedback on your recent stay. We're glad to hear that you enjoyed the pool, found the room clean and that you felt safe with our security measures in place.However, we apologize for the discrepancies between your reservation and the actual room amenities. We understand the frustration this caused, and we're sorry for any inconvenience. Your comments regarding the bathroom space and dining facilities have been noted, please be advised that the room type that was booked was a One-Bedroom Small.We regret that we were unable to accommodate your request for a better room as we don't normally do upgrades and neither was there any availability, we apologize for any disappointment this may have caused.
10/10 Excellent
Giselle
Travelled with family, Travelled with family and small children
Beautiful property with a resort feel but all the amenities needed to feel at home.
Giselle
Stayed 5 nights in Apr 2024
Response from -Eliezer Febo Room Blocking Specialist on 24 Apr 2024
Thank you, Giselle, for taking the time to review your stay with us. We're happy to hear that you enjoyed our property and it's amenities - we hope to see you again!