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"Good staff great spa. Wonderful views"

"The room at the Washington was spotless. The service was outstanding. They even had English-speaking staff available for visitors to check in with super quickly. I loved it. We'll stay there again."

"Very convenient location, staff ( house keepers) they are very good in their work. Rooms are organized and cleaned. Staff in general are courteous. Staying in this hotel makes our holidays easy, enjoyable and complete. I am very satisfied with everything. Sotetsu Grand Fresa keeps up the good work. "

"Great room clean and fast cleaning , easy check in and wonderful location extended stay! "

"It's just one stop away from KIX and 8-min walk to the Premium Outlet. Very convenient if you plan to do last min Shopping upon arrival or before departure. "

"I left an item behind in the safe, and they were happily willing to mail it to me at my next hotel! I was super appreciative of that."

"Location is excellent, very centre and convenient and transportation is easy. Right above the shopping mall and you can easily walk to other shopping malls around. Take the airport shuttle bus No. 5, get off the first stop in the Osaka city centre. Very easy. Hotel is big and beautiful. Staff are very friendly and nice. Got everything we need and have toothbrush, comb, shaver provided. Also have warm water and coffee at the lobby to serve. Everything is automatic is nice. Will recommend to people who don't want to travel fore and back by subway or metro a lot. "

"Great location, great staff, great experience"

"Spotless rooms, good breakfast spread, polite staff and located right above kitahama train station. The only thing is staff could not help us with a taxi reservation even a day in advance. "