The hotel and parking was not good. It is undergoing refurbishment, which did not help. The parking was incredibly difficult at times and we would not have booked had we realised how bad it was. Most of the staff were really helpful and the restaurant staff were really nice and we dined there most of the time, because despite the restaurant being very busy at times the staff were very attentive. The housekeeping was a little bit lacking at times, tea and coffee not replenished and hotel staff not having access to supplies. Towels not changed and bins not emptied, but the room was clean.