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"Very nice deluxe room"

"Spotless room. Very helpful staff. Shower needs upgrade."

"Aircon filters need replacing"

"good"

"Very nice! But 11/18-11/21 your company messed up our reservation. Very bad"

"I would like to express my heartfelt appreciation to Manager Orez Tsang for his exceptional kindness, professionalism, and efficiency in helping us resolve a recent situation. From the beginning, he handled everything with great care, patience, and understanding. His willingness to listen and find a thoughtful solution truly made a stressful situation much easier for our family. Thanks Tiffany"

"Excellent room, very good sized, well decorated and well lighted and lot of sunlight - above all - stupendous views from the hotel room The furniture, linen and facillities were of the highest quality Had breakfast with in-room dining and the quality was very good Bathroom was extremely good too with the fittings and amenities Loved the stay - highly recommended"

"Clean room"

"Last minute i requested pickup from airport and tbey were soo kimd to accommodate. When arrived at hotel Kathy was at the door to greet us, walked us to our room and did the entire check-in in our room, very smooth transition. Hotel is very centralized to all shopping, restaurants and MTR station 2 blocks away. Concierge staff was very helpful i providing maps and instructions on how to transport via MTR. Room was clean on the smaller side but spacious enough for 2 people. Totally recommend this hotel. I'm all about customer service and they delivered in all aspects."