Over Norton Holidays

Room was smaller than average, especially the bathroom, but very comfy, clean and a quiet nights sleep. Nice pillows, good air conditioning (much appreciated), plenty of tea and coffee, etc, no complaints! Hadn’t realised there was a station at Shepherds Bush Market (directly next to the hotel) so found a much quicker, direct route back to Paddington for the way out. Friendly, helpful staff, even the housekeeping team who asked how our room was and wished us a good day. Better once inside the hotel as the approach wasn’t the prettiest, but a nice little stay.

The people at the check-in are professional but quite cold whereas the men waiting in the lobby are very nice. Breakfast was excellent. Our room, number 19 in the basement was freezing cold, we just shut it off. Why is the A/C so cold ? It costs money, it is bad for the planet and I had a headache ?

Beautiful hotel, really stylish and comfortable with impeccable vibes from the staff - they couldn't have been more helpful. The room was beautifully furnished with great views across the garden, and really tranquil despite it's closeness to Earls Court Rd. And fantastic cocktails in the bar - the honey drop was something else.

Our room was slightly dates as in the bathroom had a very funky smell and the wooden sink unit was rotting a little however we only used room sleeping and getting ready so it was no big issue . Staff were all so welcoming and lovely really helpful even carrying my case to taxi without even been asked .