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"Really great place "

"The cleanest place I have ever stayed. The best customer service I have experienced. The layout is amazing, so easy to navigate. We will be returning!"

"Room was spotless, service was great! Food and drinks were good, only complaint is WE as people need to do better on picking up your cigarettes butts on the beach. At airport right now already booking our next trip back! "

"Service AWSOME! Very fancy Hotel "

"We had a wonderful stay! Our room was quiet and comfortable, even facing the street. We felt very taken care of, especially when the city was in turmoil. Thank you to all of the amazing staff!"

"Great pool area. Staff were great."

"Yes"

"We returned last week from our one week stay at Krystal Grand Nuevo Vallarta. Rooms: This resort is not new, so there are some cosmetic fixes needed here and there, but everything was very clean. Beds were comfy and many pillows available. Connectivity: I was concerned when I read other reviews that the Wi-Fi was only available in public areas and not very good. Our experience was that the Wi-Fi was good in the rooms, including capability of streaming. It was slightly inconvenient to have to re-login when you went outside at the resort, but not a big deal. Staff: Everyone we encountered was exceptionally helpful and friendly. We had a small maintenance issue in our room that was dealt with in minutes. Entertainment: Something different every night! Our room was overlooking the entertainment area and we enjoyed watching and listening from there. Food: Best food I’ve ever had at an all-inclusive resort! Incredible variety of fresh delicious food at the buffet and some lovely choices at the à la carte restaurants as well. Fish tacos at the adult pool were amazing. All and all, a lovely vacation!"

"Staff went above and beyond with Black Sunday. "