Padilla Hotels

"Poolside lounge chairs were being “saved” by people not even staying at the hotel - Aquarius and Day Trippers made securing lounge chairs challenging when WE were paying and staying at Embassy Suites We played the game and saved chairs but it’s just an unwelcome exercise that can be avoided if staff monitored the pool better"

"Excellent place. Could not check in early or get a late check out, which was disappointing. The grounds, pool and veach were superb! Hope to visit again. "

"So so on and off"

"Good place for family "

"This property needs a major update! Not worth the money we paid. "

"Amazing location and beautiful oasis in the center of San Juan. First class experience!!"

"Stayed in a standard room, it was small but doable and AC was cold, except it was really unclean. The hotel needs a major revamp, including things like the towels and sheets which had stains and holes in the towels. Only pro is location and rooftop. If you are desperate to find a place to stay in old town that’s affordable and don’t mind the dirtiness, this is the place for you. "

"The staff truly made this stay special for our family. From the moment we arrived, they were consistently attentive, friendly, and genuinely caring. Every interaction felt personal, and they were always quick to help with anything we needed. Traveling with family can come with its challenges, but their positive attitude and willingness to go the extra mile made everything feel easy and comfortable. Hector was our very first interaction, and he set the tone right away. He connected instantly with my wife through her Puerto Rican roots, while also making me feel just as welcomed and included. It created this perfect balance where she felt right at home and I felt like I was getting an authentic, fun introduction to the culture. He brought a great sense of humor and personality that left us with a few moments and phrases we’ll definitely be bringing home with us. They also gave us a perfect recommendation for a spot to eat in Old San Juan that ended up being one of our favorite experiences, and we loved being able to enjoy the steakhouse just a few floors above our room. Those little touches made a big difference. We’re very grateful for the experience they created for us and would absolutely stay again."

"Amazing staff room was clean "