Skip to Main Content.
List your propertySupportTrips
Member discount illustration

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Sign in
Learn about Expedia Rewards
Feedback

The Old Custom House

4.0 star property
Inn in Padstow with coffee shop/cafe and restaurant

Choose dates to view prices

Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Property entrance
Superior Double Room
Terrace/patio
Coffee shop
The Old Custom House by the ocean offers an upscale yet welcoming atmosphere. Enjoy fresh seafood at the restaurant, drinks at the bar, or coffee at the on-site cafe. The helpful staff ensures smoke-free premises for a truly restorative seaside stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant
The current price is €209
includes taxes & fees
13 Oct - 14 Oct

Room options

Check availability for these dates

Tonight

Sep 16 - Sep 17
Check availability for tonight Sep 16 - Sep 17

Tomorrow

Sep 17 - Sep 18
Check availability for tomorrow Sep 17 - Sep 18
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

Highlights

Heating
Flat-screen TV
Private bathroom
Designer toiletries
Hairdryer
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Apartment

Highlights

Heating
Flat-screen TV
2 bedrooms
Private bathroom
Designer toiletries
Hairdryer
Coffee/tea maker
Electric kettle
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Twin Bed

View all photos for Signature Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Double Room

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Designer toiletries
Hairdryer
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Designer toiletries
Hairdryer
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Designer toiletries
Hairdryer
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Padstow, The Old Custom House is near the beach. Tintagel Castle is a notable landmark, and the area's natural beauty can be seen at Watergate Bay Beach and Fistral Beach. Looking to enjoy an event or a game while in town? See what's going on at Mount Wise Stadium, or consider a night out at King Arthur's Great Halls.
Visit our Padstow travel guideOpens in a new window
View more Inns in PadstowOpens in a new window
Map
South Quay, Padstow, England, PL28 8BL

What's nearby

  • Padstow Harbour - 2 min walk - 0.2 km
  • Trevone Bay Beach - 4 min drive - 3.8 km
  • Harlyn Bay Beach - 6 min drive - 5.2 km
  • Harbour Cove Beach - 12 min drive - 2.5 km
  • Polzeath Beach - 14 min drive - 6.7 km

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪Cherry Trees Coffee House - ‬1 min walk
  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪Greens Of Padstow - ‬4 min walk
  • ‪The Padstow Pasty Company - ‬1 min walk

About this property

The Old Custom House

Upscale inn by the sea
Take advantage of a coffee shop/cafe, a hair salon and a bar at The Old Custom House. The on-site seafood restaurant, The Old Custom House, offers lunch and dinner. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Smoke-free property
  • Guest reviews say great things about the helpful staff and location
Room features
All guest rooms at The Old Custom House include amenities, such as free WiFi. Guest reviews speak positively of the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and baths or showers
  • Electric kettles, heating and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed for Christmas Day:
  • Bar/lounge
  • Dining venue

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

Is The Old Custom House pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Old Custom House?

As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at The Old Custom House on 13 Oct 2025 start from €208.60, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Old Custom House?

Check-in start time: 4:00 PM; check-in end time: 9:00 PM.

What time is check-out at The Old Custom House?

Checkout is at 11:00 AM.

Where is The Old Custom House located?

Situated by the sea, this inn is steps away from Padstow Harbour and Padstow Museum. Cornwall Area of Outstanding Natural Beauty and National Lobster Hatchery are also within 5 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 209 out of 365 reviews
Rating 8 - Good. 105 out of 365 reviews
Rating 6 - Okay. 33 out of 365 reviews
Rating 4 - Poor. 14 out of 365 reviews
Rating 2 - Terrible. 4 out of 365 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place to stay in the heart of Padstow
Stayed 1 night in Aug 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived really early but were allowed to check in hours before Everything about the customer service was excellent
Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place to stay in Padstow! With convenient (paid) parking just across the street, we were able to enjoy walking through padstow before the crowds and the surrounding areas. Brilliant modern bathroom too.
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Liked: Amenities
Absolutely fantastic location amazing views amazing food and staff amazing too. We was so happy with everything. Advice was also helpful and the parking is so cheap 24 hours £10 only
Stayed 1 night in Aug 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very good - comfortable room and excellent breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

Alexandra

Great place to stay for the weekend
Stayed 2 nights in Feb 2025

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a lovely room above the pub overlooking the harbour. The room was spacious and we liked being right in the heart of the town. It can be noisy though with music from nearby pubs so expect that to go on until 11ish. The staff are all very helpful and the pub itself is lovely. Parking is tricky, we were lucky to find a spot nearby but we did have to pay.
Stayed 1 night in Aug 2025

10/10 Excellent

Melville

Liked: Cleanliness
Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.
Stayed 1 night in May 2025

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely for a night away, all you need in one place, room, food, bar!
Stayed 1 night in Feb 2025

10/10 Excellent

Karon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.
Stayed 1 night in Mar 2025

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a lovely short break
Stayed 2 nights in Oct 2024

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Cornish gem

Brilliant location, welcoming and friendly staff, delicious food, lovely room.
Stayed 1 night in Mar 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.
Stayed 3 nights in Nov 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.
Stayed 2 nights in Jun 2024

10/10 Excellent

Martin

Liked: Amenities
Great pub right on the harbour.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view from our window onto the harbour Room was big and tastefully decorated and furnished Friendly staff at check in Very tasty breakfast
Stayed 1 night in Oct 2024

6/10 Okay

Jane

Liked: Cleanliness
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
A long and twisty stairs
Stayed 3 nights in Apr 2025

8/10 Good

Lyndsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to be based to explore padstow from and the breakfast was very good
Stayed 1 night in Aug 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good.
Stayed 2 nights in Apr 2025

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Execellent location and room (with a fantastic view of the harbour), and the staff is really friendly.
Stayed 1 night in Jun 2024

8/10 Good

Helge

Liked: Staff & service, property conditions & facilities, room comfort
This is a B&B above a pub/bar, so expect noise (which is advertised on the web site, to be fair!). Our kids had "free" music until 11:30 pm. Overall it is a nice place with a lot of atmosphere, even though it could use a make-over here and there. Overall, quite expensive for the value you get. We stayed there for one night on the SWCP, and would do it again.
Stayed 1 night in Jun 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Rooms very good. Great breakfast. Would recommend
Stayed 1 night in Nov 2024